Gerardo Morales Perez
Indianapolis,IN
Summary
Results-driven professional with substantial experience in operational management, customer service, and logistics. Proven track record in maximizing sales and minimizing shrinkage as a Store Manager at Dollar Tree, coupled with strong customer engagement skills as an Airport Customer Service Agent. Adept at fostering teamwork and enhancing efficiency in fast-paced environments. Currently pursuing a degree in Cybersecurity, with a focus on developing expertise in risk management and information security. Passionate about leveraging interpersonal skills and technical knowledge to contribute to effective business operations and ensure organizational resilience against cyber threats.
Overview
2
2
years of professional experience
Work History
Store Manager of Operations
Dollar Tree
01.2024 - 10.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Airport Customer Service Agent
W2O
06.2023 - 03.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
Warehouse Packer
UPS
09.2022 - 04.2023
- Added packed boxes to conveyor belts for movement to shipping stations.
- Loaded merchandise into specific packages suited for product dimensions.
- Created shipping labels to complete daily order processing.
- Organized items on racks, shelves and bins to maintain established order.
- Packed, weighed and shipped items per customer specifications.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Stocked designated items on shelves, end caps and displays.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Education
Associate of Science - Cyber Security
Ivy Tech Community College of Indiana
Indianapolis, IN07-2026
Skills
- Scheduling
- Team collaboration
- Complaint resolution
- Flexibility
- Verbal and written communication
- Interpretation support
- Adaptability
- Customer service
- Multitasking and organization
- Attention to detail
- Data analysis
- Spanish translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
Dollar Tree
01.2024 - 10.2024
Airport Customer Service Agent
W2O
06.2023 - 03.2024
Warehouse Packer
UPS
09.2022 - 04.2023
Associate of Science - Cyber Security
Ivy Tech Community College of Indiana
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