Gerardo Munoz
Pineville,NC
Summary
Dynamic and results-driven hospitality and operations leader with over 15 years of experience in training, food and beverage management, and financial oversight. Expertise in driving profitability, enhancing guest satisfaction scores, and developing high-performing teams. Skilled in budgeting, compliance, vendor management, and SOP development, with a strong focus on cultivating a culture of excellence and operational efficiency. Recognized for consistently achieving revenue growth while maintaining the highest standards of service quality.
Overview
19
19
years of professional experience
Work History
Taproom Manager
Brewers at 4001 Yancey
Charlotte, NC
04.2023 - 06.2025
- Directed taproom operations, including inventory, vendor negotiations, and payroll.
- Reduced waste by 12% and cut supplier costs by 8% through procurement optimization.
- Improved employee retention by 20% through mentorship and career development.
- Increased guest satisfaction scores by 15% and boosted repeat business.
Food & Beverage Manager
Topgolf
Charlotte, NC
12.2021 - 04.2023
- Managed F&B operations of a $19.2M venue, improving labor efficiency by 10%.
- Supervised 15 leaders, fostering professional growth and multiple promotions.
- Reduced procurement costs by 6% through vendor partnerships.
- Enhanced employee engagement via performance reviews and training programs.
Hospitality Manager
Topgolf
Charlotte, NC
09.2019 - 12.2021
- Bar Manager: Reduced labor costs by 9% through scheduling and workflow optimization.
- Retail/Golf Services Manager: Increased retail sales by 0.78% YOY via upselling strategies.
Hospitality Manager
Topgolf
Atlanta, GA
03.2017 - 08.2019
- Events Manager: Increased incremental sales from 6.7% to 9.8% through upselling.
- Training Manager: Reduced onboarding time by 25% while improving consistency.
Hourly Associate
Topgolf
Atlanta, GA
01.2015 - 01.2017
- Authored operational checklists, improved accountability, received Pin of Excellence.
Bartender & Trainer
The Cheesecake Factory
Atlanta, GA
01.2006 - 01.2015
- Mentored 30+ bartenders, improved bar operations, received Commitment to Excellence Award.
- Trained new staff on menu knowledge and customer service protocols.
Education
Bachelor of Science - Nursing
Clayton State University
Morrow, GA06.2015
Skills
- Operations Management
- Budgeting & Forecasting
- SOP Development
- Staff Training & Retention
- Financial Analysis
- Vendor & Inventory Control
- Payroll Accuracy
- Strategic Planning
- Scheduling coordination
- ServSafe Certified
- Bilingual (Spanish)
Awards & Achievements
Topgolf Gold Star Award for Leadership: 2016, 2018, 2021, 2022, Topgolf Silver Star Award for Leadership: 2017, 2020, Recognized for exceeding guest satisfaction and revenue growth targets
Timeline
Taproom Manager
Brewers at 4001 Yancey
04.2023 - 06.2025
Food & Beverage Manager
Topgolf
12.2021 - 04.2023
Hospitality Manager
Topgolf
09.2019 - 12.2021
Hospitality Manager
Topgolf
03.2017 - 08.2019
Hourly Associate
Topgolf
01.2015 - 01.2017
Bartender & Trainer
The Cheesecake Factory
01.2006 - 01.2015
Bachelor of Science - Nursing
Clayton State University