Gerardo Ochoa
Phoenix,AZ
Summary
Proven team player and multitasker, I excelled at Charlie’s Phoenix by driving up sales through upselling and providing exceptional service, fostering a loyal clientele. My strong communication skills and alcohol awareness contributed to a safe, engaging environment. Trained new staff, enhancing team efficiency and service quality, demonstrating reliability and leadership in high-pressure settings.
Overview
11
11
years of professional experience
Work History
Bartender
Charlie’s Phoenix
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Second Assistant
QuikTrip
Mesa, AZ
11.2013 - 11.2021
- Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
- Oversaw schedule coordination to meet project timelines.
- Assessed data to uncover departmental weaknesses.
- Championed continuous improvement initiatives within the department or organization leading to increased efficiency levels.
- Increased department productivity through effective delegation and supervision of tasks.
- Mentored junior staff members, contributing to their professional development and career advancement.
- Developed strong relationships with clients, ensuring their needs were met and expectations exceeded.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Mesa High School
Mesa, Arizona 05.2012
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Memory retention
- Alcohol awareness
- Team training and development
- Aloha POS
- Bar restocking
- Safe food handling procedures
Timeline
Bartender
Charlie’s Phoenix
05.2021 - Current
Second Assistant
QuikTrip
11.2013 - 11.2021
High School Diploma -
Mesa High School