Gerardo Patino
Austin,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Bilingual Concierge Associate
Garner Health
03.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and chat interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled Spanish escalations professionally to mitigate frustrations with the product
Bilingual Customer Service Representative
Blizzard Entertainment
07.2017 - 02.2022
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
Education
BBA - Entrepreneurship
The University of Texas At San Antonio
San Antonio, TX05.2017
Skills
- Customer Service
- Guest Relations
- Training and Mentoring
- Conflict Resolution
- Complaint Resolution
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Concierge Associate
Garner Health
03.2022 - Current
Bilingual Customer Service Representative
Blizzard Entertainment
07.2017 - 02.2022
BBA - Entrepreneurship
The University of Texas At San Antonio
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