GERARDO RODRIGUEZ
Saint Cloud,FL
Summary
Mobile Expert with extensive experience at T-Mobile, enhancing user experience through optimized app connectivity and multi-factor authentication implementation. Proficient in identity verification and conflict resolution, fostering secure environments while promoting team collaboration and operational efficiency. Bilingual communicator focused on protecting customer accounts.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Mobile Expert
T-Mobile
10.2023 - Current
- Enhanced mobile app connectivity through systematic isolation techniques, improving user experience.
- Facilitated secure device functionality through regular OS updates and data management processes, reducing risks of data loss.
- Executed identity verification in compliance with privacy guidelines, safeguarding customer data during account adjustments.
- Delivered training sessions on MFA adoption, secure PIN management, and scam awareness to bolster customer account protection.
- Recorded detailed symptoms, actions taken, and results to support team continuity and operational efficiency.
Assistant Store Manager
AT&T
07.2022 - 10.2023
- Oversaw team operations, implementing best practices for secure customer data handling and account access control to safeguard customer information.
- Resolved escalations related to device configuration and billing disputes, ensuring adherence to company policies and enhancing customer satisfaction.
- Conducted inventory audits to ensure accuracy and security of stock while maintaining customer privacy and improving operational processes.
Retail Sales Consultant
AT&T
San Juan , PR
11.2013 - 06.2023
- Managed customer interactions for secure device setup, ensuring configurations for email and cloud backup security met user needs.
- Oversaw network troubleshooting to resolve issues, enhancing Wi-Fi hotspot connectivity for improved customer experience.
- Conducted training sessions on secure password protocols, PIN management, safe payment methods, and strategies to avoid social engineering.
- Facilitated team collaboration, driving achievement of performance targets while providing technical support.
Education
Associate Degree - Cybersecurity And Network Technology
Valencia College
Orlando, FL12-2025
Bachelor's Degree - Advertising
Universidad del Sagrado Corazón
Santurce, PR01.2017
Skills
- MFA implementation
- Identity verification
- Access control fundamentals
- Account security
- TCP/IP networking
- DNS and DHCP
- Subnetting basics
- VLAN and routing concepts
- Nmap and Wireshark
- Windows administration
- Linux (Parrot OS)
- VMware Workstation
- Documentation skills
- Teamwork and collaboration
- Bilingual communication
Languages
Languages: English and Spanish (bilingual)
Certification
ISC2 Certified in Cybersecurity (CC) — January 2026
Timeline
Mobile Expert
T-Mobile
10.2023 - Current
Assistant Store Manager
AT&T
07.2022 - 10.2023
Retail Sales Consultant
AT&T
11.2013 - 06.2023
Associate Degree - Cybersecurity And Network Technology
Valencia College
Bachelor's Degree - Advertising
Universidad del Sagrado Corazón