Gerardo Rosado
Boerne,TX
Summary
Results-driven Operations Manager with a focus on optimizing workflows, enhancing customer satisfaction, and driving team performance. Proven expertise in process analysis and improvement implementation.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Operations Manager
PowerHouse Electrical Services
San Antonio, Texas
05.2009 - 07.2026
- Oversaw daily operations to ensure efficient workflow and service quality.
- Managed staff schedules and resource allocation to optimize team performance.
- Implemented safety protocols to maintain a secure work environment for employees.
- Coordinated training programs for new hires on operational procedures and standards.
- Evaluated vendor performance to maintain strong supplier relationships and service delivery.
- Facilitated communication between departments to streamline project execution and resolve issues.
- Analyzed operational processes to identify areas for improvement and increased efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Developed operational policies to enhance compliance with industry regulations and best practices.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Journeyman Electrician Service Tech
IES Residential
Austin, Texas
10.2008 - 05.2009
- Installed electrical systems in residential properties following safety regulations.
- Conducted routine maintenance and troubleshooting on electrical equipment.
- Replaced faulty switches, outlets, circuit breakers when necessary.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Troubleshot issues and developed effective solutions.
- Installed and maintained breaker panels for residential buildings.
Journeyman Electrician Crew Leader
Thunder Electric
San Antonio, Texas
02.2007 - 05.2009
- Installed electrical systems in residential Dwellings
- Maintained and repaired electrical wiring and fixtures.
- Interpreted blueprints and technical drawings for installation projects.
- Trained apprentices in safe work practices and techniques.
- Read blueprints or schematic diagrams to determine the layout of a particular job site.
- Used hand tools such as drills, saws, wire strippers, and crimpers to complete tasks.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Kept work areas clean, neat, and free of hazards.
- Performed rough-in, termination, and underground work.
Education
High School Diploma -
Del Rio High School
Del Rio, TX05-2000
Skills
- Operations management
- Safety compliance
- Project execution
- Team leadership
- Problem solving
- Product management
- Staff development
- Crisis management
- Forecasting and scheduling
- Policies and procedures implementation
Languages
Spanish
Native/ Bilingual
Certification
- Journeyman electrician
- Driver License
- Forklift certified
Timeline
Operations Manager
PowerHouse Electrical Services
05.2009 - 07.2026
Journeyman Electrician Service Tech
IES Residential
10.2008 - 05.2009
Journeyman Electrician Crew Leader
Thunder Electric
02.2007 - 05.2009
High School Diploma -
Del Rio High School