Summary
Overview
Work History
Education
Skills
Timeline
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Gerardo Saenz

Part Time Sales Rep
El Paso,TX

Summary

Energetic Sales Representative offering demonstrated success by identifying prospects and converting leads into customers. Excellent communication skills, understanding of client needs. Telemarketing experience, successful at converting cold calls into sales. Persuasive communicator and dynamic motivator able to engage customers. Motivated worker with social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Sales Representative

Quick Care
05.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed and implemented sales strategies to increase profits.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Customer Service Representative

Saenz Insurance Agency
05.2023 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Telemarketer

Saenz Insurance Agency
05.2022 - 09.2022
  • Followed up with customers to solicit further sales.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.

Barista

Healthy Nutrition (Herbalife)
04.2022 - 09.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma -

Eastwood High School
El Paso, TX
05.2001 -

Skills

  • Customer Service
  • Sales Development
  • Client Service
  • Customer Needs Assessment
  • Data Entry
  • Scripted calls
  • Adaptability and Dependability
  • Opening and closing duties
  • Friendly and outgoing
  • Active listener

Timeline

Sales Representative

Quick Care
05.2024 - Current

Customer Service Representative

Saenz Insurance Agency
05.2023 - 09.2023

Telemarketer

Saenz Insurance Agency
05.2022 - 09.2022

Barista

Healthy Nutrition (Herbalife)
04.2022 - 09.2022

High School Diploma -

Eastwood High School
05.2001 -

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Gerardo SaenzPart Time Sales Rep