Gerardo Santiago Galindo
Love’s Travel Stop & Country Stores
Phoenix,AZ
5
years of professional experience
IT Infrastructure and Field Service Specialist with 5+ years of experience supporting hardware, networks, servers, and endpoints across 70+ locations. Skilled in resolving critical technical issues, coordinating multi-site deployments, and minimizing operational downtime. Trusted to work independently and communicate effectively with technical teams and business stakeholders.
Work History
Field Service Specialist III
2 Years 8 Months- Served as primary escalation point for critical technical issues across 70+ operational environments, restoring functionality quickly through effective diagnosis and resolution.
- Collaborated with networking, infrastructure, and specialist teams to troubleshoot complex system issues, contributing to stability and reliability of environments.
- Support and maintain core infrastructure components including network hardware, server equipment, and endpoint systems.
- Communicate technical status, risk, and remediation plans clearly to both technical and non-technical stakeholders.
Regional IT Technician II
1 Year 2 Months- Led deployment of data-tracking equipment across 70+ environments, ensuring comprehensive cabling, installation, configuration, and validation.
- Executed two full regional hardware refresh initiatives, replacing legacy devices in all environments and improving system reliability and performance.
- Planned and delivered multi-site technical projects in coordination with leadership and internal teams, consistently meeting or exceeding timelines set by stakeholders.
- Provided post-deployment support and troubleshooting, facilitating smooth transition and minimizing disruption to ongoing operations.
Regional IT Technician
1 Year- Maintained and supported technical infrastructure across 60+ environments, ensuring operational readiness and reliability for seamless user experience.
- Performed preventative maintenance on server racks, cabling, and hardware, minimizing risk of downtime and enhancing system performance.
- Installed, replaced, and upgraded IT equipment including network and security hardware.
- Diagnosed and resolved hardware, cabling, and connectivity issues in on-site and remote scenarios, facilitating prompt restoration of services.
Education
Bachelor of Science - Computer Science
Skills
Network Infrastructure
Network protocols
Hardware & Cabling
Technical Troubleshooting
Incident Resolution
Incident management
Field Service Support
Remote support
Equipment Deployment
Preventative Maintenance
Process Documentation
Cross-Team Collaboration
Self-Directed Work
Customer engagement
Windows & Linux
Timeline
Field Service Specialist III
Love’s Travel Stop & Country Stores
12.2023 - CurrentRead More
Regional IT Technician II
Love’s Travel Stop & Country Stores
10.2022 - 12.2023Read More
Regional IT Technician
Love’s Travel Stop & Country Stores
10.2021 - 10.2022Read More
The University of Texas Rio Grande Valley
Bachelor of Science from Computer Science
Read More