GERARDO TENORIO
La Coa by Good Coffee
Weatherford,TX
2
Languages
6
years of professional experience
Dynamic operations professional with over 10 years of experience in customer service and hospitality across various industry sectors. Expertise in identifying and resolving issues efficiently, driving team success, and enhancing operational accuracy. Bilingual in English and Spanish, committed to fostering a culture of safety and continuous improvement. Equipped with strong problem-solving skills and a proactive approach, ready to embrace new challenges and contribute effectively to organizational goals.
Work History
Host / Server
3 Years 1 Month- Facilitated night-shift operations by greeting guests, managing host stand, assisting servers, and answering questions, ensuring seamless service during closing hours.
- Executed closing procedures by securing restaurant, locking up at end of night, and organizing space for next business day to ensure readiness.
- Executed various roles such as hosting, serving, and bartending, while actively contributing to team efforts and maintaining a clean environment.
- Managed hosting, serving support, and cleaning responsibilities during shifts, contributing to overall team efficiency.
Suite Attendant
3 Years 6 Months- Prepared private suites before baseball and soccer events by reviewing pre-orders, organizing food and beverage items, stocking supplies, and making sure each suite was guest-ready before arrival.
- Delivered prompt in-game service to suite holders and guests, efficiently addressing food and drink requests and guest inquiries during fast-paced events.
- Maintained cleanliness in suites during events and completed post-event reset by collecting used utensils and clearing service areas.
- Enhanced guest engagement through refined professionalism, timing, and presentation skills within a dynamic sports and entertainment setting.
Server
10 Months- Opened morning shifts by preparing front-of-house stations, setting up sections, and stocking service areas to ensure readiness for guests.
- Stocked utensils, condiments, and supplies in front- and back-of-house areas to facilitate seamless service.
- Opened morning shifts by preparing front-of-house stations, setting up sections, stocking service areas, and making sure the restaurant was ready before guests arrived.
- Managed busy service periods by prioritizing tasks and staying attentive to detail.
Server
11 Months- Served guests in restaurant and packaged-goods environments, providing food service, register support, and assistance with beer and wine selections while addressing guest inquiries about specials and menu items.
- Monitored daily specials, menu changes, and pricing to deliver accurate information, enhancing overall guest experience.
- Maintained clean, stocked, and organized service areas at shift start and end, ensuring smooth restaurant operations.
Server
2 Months- Provided full-service dining support by explaining menu items and daily specials, accurately recording orders, managing multi-course meals, and processing bill collection to enhance guest experience.
- Supported guests by addressing concerns, maintaining sanitation standards, performing cleaning duties, and assisting with general restaurant operations during peak seasonal periods.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
Food and Beverage Supervisor
4 Months- Coordinated daily flow between front- and back-of-house teams to support quality service, efficient operations, and guest satisfaction in a resort dining environment.
- Addressed guest complaints and service issues professionally, ensuring staff remained productive and focused during shifts.
- Managed money organization, scheduling, shift timing, staff feedback, quality checks, and service standards to enhance day-to-day performance.
Host / Server
3 Years 1 Month- Facilitated night-shift operations by greeting guests, managing host stand, assisting servers, answering questions, and ensuring smooth service during closing hours.
- Executed closing procedures by securing the restaurant, locking up at the end of the night, and organizing the space for the next business day.
- Adapted across multiple responsibilities including hosting, serving support, bartending support, side work, cleaning, and helping the team wherever needed.
- Managed multiple responsibilities including hosting, serving support, and cleaning during shifts.
Education
High School Diploma
Skills
Customer engagement
Strong analytical and problem-solving skills
Quick learner with the ability to adapt to new systems and technology
Reliable attendance
strong personal presentation
and willingness to learn new processes quickly
Comfortable working independently
following procedures
and taking direction from managers and team leads
Safety-conscious with exceptional attention to detail
Punctuality
Accomplishments
- Trusted with closing responsibilities including register closeout, securing the restaurant, and preparing operations for the next business day.
- Supported high-volume service environments including restaurants, resort dining, private suites, baseball events, and soccer events.
- Gained leadership experience as a Food and Beverage Supervisor, including coordinating front- and back-of-house workflow, staff support, scheduling, and guest concern resolution.
- Trusted with opening and closing operations, cash reconciliation, and operational accuracy.
- Strong attention to detail while following established procedures and standards.
- Experienced working independently during overnight and closing shifts.
- Comfortable prioritizing multiple tasks in fast-paced environments.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Host / Server
La Coa by Good Coffee
11.2022 - 12.2025Read More
Host / Server
La Coa by Good Coffee
11.2022 - 12.2025Read More
Suite Attendant
Southwest University Park
03.2022 - 09.2025Read More
Server
Angry Owl Southwest Grill and Cantina
11.2021 - 09.2022Read More
Server
Rio Station Restaurant
10.2020 - 09.2021Read More
Server
Boathouse Restaurant and Marina
07.2020 - 09.2020Read More
Food and Beverage Supervisor
Icona Resort - Coastal Blue Restaurant
08.2019 - 12.2019Read More
Craven Community College
Read More
Havelock High School
High School Diploma
Read More