Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerardo Velez

Costa Mesa,CA

Summary

Commercial HVAC professional with over 16 years of progressive experience in service, estimating, technical support, and team leadership. Proven ability to diagnose complex mechanical systems, develop accurate repair proposals, manage high-volume estimating workloads, and serve as a trusted technical resource for technicians and customers. Experienced in commercial HVAC systems, controls, commissioning, vendor coordination, and process improvement. Recognized for delivering practical solutions, building strong customer relationships, and mentoring team members while maintaining a strong commitment to quality, efficiency, and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Service Technician / Service Estimator

Air Control Systems
09.2019 - Current
  • Develop repair estimates and scopes for commercial HVAC systems.
  • Provide technical support to technicians and customers.
  • Coordinate with vendors and manufacturers for pricing and parts sourcing.
  • Review field findings and recommend repair solutions.
  • Train and mentor technicians and estimators.
  • Bridge technical field information into accurate repair proposals.
  • Support department workflow while maintaining rapid proposal turnaround.
  • Manage the company's highest-volume service territory.
  • Field experience servicing split systems, ductless systems, package units, water-source heat pumps, pneumatic/DDC VAV systems, Intellipaks, boilers, air compressors, box car units, and built-up systems.
  • Managed multiple critical customer accounts.
  • Commissioned new equipment installations.
  • Provided onboarding and field training to new hires.

Service Technician

Pacific Rim Mechanical
01.2019 - 09.2019
  • Performed preventive maintenance and repairs on commercial HVAC equipment up to 80 tons.
  • Maintained data center HVAC systems.
  • Diagnosed electrical and mechanical failures.
  • Served as primary customer contact for assigned accounts.

Service Technician

White Mechanical Inc.
12.2013 - 01.2019
  • Performed repairs, maintenance, and commissioning of commercial HVAC systems.
  • Installed and serviced EMS and pneumatic control systems.
  • Provided technical phone support and trained new technicians.

Shift Manager

McDonald's
05.2009 - 12.2013
  • Supervised up to 10 employees per shift.
  • Managed customer service and closing operations.
  • Cross-trained employees across all restaurant functions.
  • Assisted with training future managers.

Education

HVAC -

WyoTech
Long Beach

High School Diploma -

Estancia High School
Costa Mesa
2010

Skills

    Technical Skills

  • Commercial HVAC Diagnostics & Repair
  • Commercial HVAC Estimating
  • Proposal & Scope Development
  • Electrical & Mechanical Troubleshooting
  • HVAC System Commissioning
  • Preventive Maintenance Programs
  • HVAC Controls (DDC, BAS & Pneumatic Systems)
  • Chilled Water Systems
  • Boiler Systems
  • VRF & Heat Pump Systems
  • Air Compressors
  • Equipment Start-Up & Functional Testing
  • Wiring Diagram Interpretation
  • Vendor & Manufacturer Coordination
  • Critical Account Management

    • Estimating & Operations

  • Field-to-Office Technical Translation
  • Repair Cost Estimating
  • Job Scope Development
  • Vendor Negotiation & Coordination
  • Vendor Quote Management
  • Proposal Turnaround & Workflow Management
  • High-Volume Proposal Management
  • Technical Documentation
  • Technical Review of Field Reports
  • Parts Identification & Sourcing
  • Commercial Service Operations
  • Territory Management
  • Account Management

    • Leadership

  • Team Training & Mentorship
  • Technician Technical Support
  • Estimator Training
  • Cross-Department Collaboration
  • Customer-Focused Solution Development
  • Customer Relationship Management
  • Process Improvement
  • Workload Prioritization
  • Problem Solving
  • Decision Making

Certification

• EPA

• NATE

• NCI

• IHACI

• BAS 153-157 Control System Certification

• Pnuematic HVAC Controls Certification

• Chiller Mechanic Program Certification

• Small & Large Boiler Fundamentals & Maintenance Certification

• TRANE Thermal Energy Storage, VRF, VAV, Chilled Water, & HVAC Systems Controls

• Raypak Factory Boiler

• ACTS Electrical Troubleshooting Certification

Timeline

Lead Service Technician / Service Estimator

Air Control Systems
09.2019 - Current

Service Technician

Pacific Rim Mechanical
01.2019 - 09.2019

Service Technician

White Mechanical Inc.
12.2013 - 01.2019

Shift Manager

McDonald's
05.2009 - 12.2013

HVAC -

WyoTech

High School Diploma -

Estancia High School