Gerardo Yanez Alexander
Laredo,Texas
Summary
- Experience of 2 years and 8 months as a full time employee at the family business were started with cleaning and maintenance duty, later as IT, salesman, to eventually operate the functions of staff and store manager; opening and closing. Also managing accounting information, product orders, and schedules. Qualifications include MS excel, POS and traditional cashier knowledge, Shopify online business, website design and managing skills.
Overview
3
3
years of professional experience
Work History
Store Manager
La Novia Wedding Boutique
2023.10 - 2024.08
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed accounting practices for the business, incurring all new sales, expenses, costs, products, services, etc.
Staff Manager
La Novia Wedding Boutique
2023.04 - 2023.09
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Established measurable performance metrics for evaluating staff effectiveness, streamlining promotions, and resource allocation decisions.
Sales Associate
La Novia Wedding Boutique
2022.10 - 2023.04
- Company Overview: Boutique for Wedding, Quinceanera, Evening gowns, and accessories according to said type of occasions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
IT Technician
La Novia Wedding Boutique
2022.06 - 2022.10
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Implemented a QR labels inventory and POS system to have a better control of sales and inventory
- Maintained office PCs, networks and mobile devices.
Concierge
La Novia Wedding Boutique
2022.01 - 2022.06
- Company Overview: Boutique for Wedding, Quinceanera, Evening gowns, and accessories according to said type of occasions
- In charge of keeping the store in excellent conditions
- Looked for new ways to improve visibility and cleanliness of the store.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
Kinesiology - Health and Fitness, Business administration
Texas A&M International University
Laredo, Tx05.2026
Skills
- MS Excel
- POS
- Social Media sales pages (Instagram, Facebook, and TikTok)
- Shopify
- CRM (Customer relationship management)
- Customer Service
- Problem-Solving
- Multitasking and Organization
References
Gerardo Yanez Perez, La Novia Wedding Boutique, (956) 999-3060, Gera.yanez57@gmail.com, Owner
Martial Arts
Been training since 2017.
-Jiu Jitsu
-Boxing
-Kickboxing
-Wrestling
-MMA
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
La Novia Wedding Boutique
2023.10 - 2024.08
Staff Manager
La Novia Wedding Boutique
2023.04 - 2023.09
Sales Associate
La Novia Wedding Boutique
2022.10 - 2023.04
IT Technician
La Novia Wedding Boutique
2022.06 - 2022.10
Concierge
La Novia Wedding Boutique
2022.01 - 2022.06
Kinesiology - Health and Fitness, Business administration
Texas A&M International University
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