Hellen Muller
Laredo,Texas
Summary
Dynamic and dedicated professional with experience as a Detention Officer at Corecivic, skilled in emergency response and behavioral observation. Proven ability to maintain safety and compliance while effectively managing conflicts. Recognized for enhancing team communication and ensuring security standards through diligent supervision and crisis intervention techniques. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results.
Overview
4
4
years of professional experience
Work History
Detention Officer
Corecivic
01.2024 - Current
- Supervised detainee activities to ensure safety and compliance with facility regulations.
- Conducted routine inspections of living areas and common spaces to maintain security standards.
- Assisted in crisis intervention, utilizing de-escalation techniques to manage potential conflicts.
- Documented incidents and reports accurately, ensuring proper communication within the team.
Receiving Clerk
Lowe's
05.2022 - 04.2023
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory in storage areas to optimize space and accessibility.
- Utilized inventory management systems to track stock levels and discrepancies.
- Collaborated with team members to streamline receiving processes and improve efficiency.
Sales Associate
Kay Jewelers Outlet
12.2021 - 03.2022
- Assisted customers in selecting jewelry, providing personalized recommendations based on preferences and style.
- Managed inventory levels by conducting regular stock assessments and ensuring product availability.
- Maintained visual merchandising standards to enhance store presentation and drive customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
Retail Associate
Uniform Destination
09.2021 - 12.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems, processing transactions accurately and swiftly.
- Maintained inventory levels, conducting regular stock checks to ensure product availability.
- Collaborated with team members to achieve sales targets and enhance store performance.
Sales Associate
Boost Moblie
03.2021 - 07.2021
- Developed strong customer relationships through follow-up communications and loyalty programs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and retention rates.
Education
Some College (No Degree) - Psychology
Texas A&M International University
Laredo, TX05-2026
High School Diploma -
Lyndon B Johnson High School
Laredo, TX05-2020
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- Security procedures
- Inmate supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Detention Officer
Corecivic
01.2024 - Current
Receiving Clerk
Lowe's
05.2022 - 04.2023
Sales Associate
Kay Jewelers Outlet
12.2021 - 03.2022
Retail Associate
Uniform Destination
09.2021 - 12.2021
Sales Associate
Boost Moblie
03.2021 - 07.2021
Some College (No Degree) - Psychology
Texas A&M International University
High School Diploma -
Lyndon B Johnson High School
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