Gerardo A. Casillas
Santa Ana,CA
Summary
I am a graduate of the University of La Verne with a major in economics. I got my Bachelor of Science in the winter semester of 2023. I have 4 years of experience in customer service in sales, retail, and recently banking. I have been successful working in fast-paced environments and have also done well in learning how to excel in the positions I have worked in. I am driven to succeed in any job that get and my main goal is to join the financial field as an analyst or as an advisor.
Overview
5
5
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Associate Banker
Chase Bank
09.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Sales Representative
Target Tech with Market Source
04.2022 - 09.2023
- Manage inventory checks every day and learn new promotions every week
- Learned to deescalate conversations with upset customers when it came to questions about fees or problems with AT&T
- Helped customers with questions about anything technology-based (phones, computers, tv’s, etc.)
Cashier
Walmart
11.2018 - 09.2020
- Improved customer service skills by helping hundreds of customers a day throughout the pandemic
- Mentored new employees on cashier duties
- Handled cash with high accuracy and learned how to check bills for fraud.
- Worked on communication skills in both English and Spanish to help out different customers with different questions
Education
Bachelor of Science - Economics, Concentration in Finance
University of La Verne
La Verne, CA 08.2020 - 12.2023
Skills
- Effective communication
- Microsoft Office proficiency
- Cash handling
- Attention to detail
- Analytical thinking
- Time management
- Hard-Working
- Experience with Excel and JMP
Certification
State Seal of Biliteracy in Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Banker
Chase Bank
09.2023 - Current
Sales Representative
Target Tech with Market Source
04.2022 - 09.2023
Bachelor of Science - Economics, Concentration in Finance
University of La Verne
08.2020 - 12.2023
Cashier
Walmart
11.2018 - 09.2020
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