Gerardo Giovanni Velazquez
Chino,CA
Summary
Bilingual professional with experience in security, logistics, and administrative roles. Demonstrates adaptability in solving technical issues and effectively leading by example. Committed to learning and contributing to team goals with focus and consistency. Seeking a hands-on role to leverage skills and drive impactful results.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal
Ontario (Avis)/Chino(Hussmann), USA
03.2023 - Current
- Maintaining the safety and security of the property and its personnel.
- Monitored security cameras to ensure property safety. and conduct scheduled patrol using Helius scanner. Assisted in locking/unlocking access for employees and verified after-hours entries. (Hussmann)
- Provided camera footage to Hussmann human resources upon request, trusted to search and retrieve specific footage as directed by supervisor.
- Acted as the final checkpoint for customer departures, maintaining a professional and friendly demeanor while adapting tone based on guest interaction. (Avis)
- Recognized for consistent customer service and calm handling of tech downtime. (Avis)
- Took on additional scan rounds to support team rotation and manage daily workload. (Hussmann)
- Oversaw badge creation in AssureID (Badge/ID making program), handled internal communications, and supported employee access issues or general inquiries from management or HR. (Hussmann)
- Currently entrusted with supervisor-level email, and internal monitoring tools. (Hussmann)
- Verified rental agreements' validity by scanning QR codes on outgoing vehicles and cross-checking information with IDs and forms. (Avis)
- Assisted delivery personnel in navigating site for efficient drop-offs. that are made to personnel on site whether it's a tractor/trailer, Amazon, or UPS. (Avis/Hussman)
Operations Clerk
Venture Logistics
Ontario, USA
06.2021 - 05.2022
- Tracked and logged schedules for OTR and local drivers using Excel and other systems to maintain accurate records and create Bill of Ladings.
- Acted as primary after-hours contact for drivers, addressing questions, coordinating mechanical issues, and arranging tire repairs.
- Completed BIT reports and maintained organized logs; used a program to track units due for annual inspection and scheduled appointments.
- Communicated with mechanics, dispatch, upper management, and customers via email, phone and Microsoft Teams.
- Assisted Director of West Coast Operations by locating trucks, trailers, and relaying key updates to ensure operational continuity.
- Maintained office organization and handled sensitive documents with care and disposal.
- Supported non-English speaking workers with paperwork and inquiries to facilitate communication. with paperwork and questions to ensure smooth operations.
Machine Operator
Fruit Growers Supply
Ontario, USA
01.2021 - 04.2021
- Operated and programmed automated palletizing and strapping machinery, ensuring optimal load size, strap tightness, positioning, and pallet orientation for efficient outbound shipments.
- Monitored and controlled conveyor line flow, proactively rerouting boxes to address obstructions and prevent production delays.
- Troubleshot mechanical issues on the fly–replaced strap rolls, resolved jams, adjusted bagging system under time pressure.
- Assessed and adjusted packing needs in real time based on product size, customer requests, and shipping method to ensure compliance and customer satisfaction.
- Maintained pace during active productive runs; balanced physical tasks like hand stacking with system oversight.
- Worked independently and as part of a team, adjusting to daily staffing needs and product demands.
- Sorted cardboard materials to separate damaged and rain-affected items from usable stock.
Warehouse Associate
Gang Yan Diamond Products
Montclair, USA
04.2019 - 12.2019
- Followed proper form, body awareness, and safety practices while pulling and moving boxes weighing 3 to 80+ lbs with pallet jack, ensuring accurate preparation for shipment.
- Applied proper stacking logic and product handling to prevent damage and ensure balance during transport.
- Built stable pallets by stacking heavier items at the base while planning for secure and even loads.
- Shrink-wrapped and strapped completed pallets by hand using a handheld strap, then labeled them with shipment stickers.
- Maintained cleanliness of warehouse floor and work area, contributing to a safe and organized environment.
Seasonal Retail Associate
Macy’s
Montclair, USA
11.2018 - 01.2019
- Prepared store for opening by restocking, organizing shelves, and updating pricing using handheld scanner and printer, ensuring a well-presented shopping environment.
- Supported customers on sales floor by addressing inquiries, guiding towards specific items, verifying pricing, and retrieving requested shoe sizes, enhancing overall shopping experiences.
- Maintained clean and orderly sections, adapting quickly to shifting tasks during holiday rush, enhancing customer experience and store efficiency.
- Facilitated rotation between shoes, home goods, and clothing according to daily demand.
Supported sales floor activities to optimize product visibility.
Designed seasonal displays to promote featured items effectively.
Managed outbound packing area, ensuring proper selection of boxes and labeling. - Pulled and prepared online orders from the sales floor for customer pickup and/or shipping.
Retail Trainee (ROP Program)
Active Ride Shop
Chino Hills, USA
08.2017 - 12.2018
- Completed retail-focused Regional Occupation Program (ROP) to gain workplace fundamentals and hands-on customer service skills.
- Supported sales floor team by providing product information and addressing customer inquiries to improve customer satisfaction.
- Assisted with store organization, folding, restocking, and product placement to enhance overall store presentation while shadowing experienced staff.
Education
High School Diploma -
Buena Vista High School
Chino, CA01-2018
Skills
- Bilingual
- Tech-literate
- Excel
- Microsoft Office
- Microsoft Teams
- Microsoft Word
- AssureID
- Various scanner systems
- Web-based programs
- Organized
- Adaptable
- Supportive
- Reliable
- Observant
- Attentive
- Situational awareness
Timeline
Security Officer
Allied Universal
03.2023 - Current
Operations Clerk
Venture Logistics
06.2021 - 05.2022
Machine Operator
Fruit Growers Supply
01.2021 - 04.2021
Warehouse Associate
Gang Yan Diamond Products
04.2019 - 12.2019
Seasonal Retail Associate
Macy’s
11.2018 - 01.2019
Retail Trainee (ROP Program)
Active Ride Shop
08.2017 - 12.2018
High School Diploma -
Buena Vista High School