GERDA KANKAM
Atlanta,GA
Summary
Enthusiastic Leasing Consultant with 2 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Hardworking and reliable with strong ability in communication. Offering leasing and closing skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
IT Data Entry Specialist
Colonial Management Group
Maitland, FL
08.2019 - 08.2023
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leader with quick access to essential client data.
- Onboard new hire and offboard terminated employees profiles in database and systems.
- Configured and set security permissions for database users.
- Documented data entry completions in corresponding logbooks.
- Exceeded quality goals to support teams productivity.
- Adhered to strict data confidentiality policies to prevent information leakage such as HIPAA.
Leasing Consultant
Premier Placement
Atlanta, GA
10.2019 - 03.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Patient Access Specialist
Emory Healthcare
Atlanta, GA
06.2016 - 11.2017
- Completed registration procedures for patients, inputting information to meet provider, facility, and legal requirements.
- Maintain 100% call handling accuracy.
- Input information to register patients in the EPIC system.
- Applied HIPAA privacy and security regulations while handling patient information.
Technical Support Specialist
AT&T
Atlanta, GA
04.2014 - 05.2016
- Maintain 100% monitored accuracy.
- Stayed abreast of the latest software developments to enhance job knowledge.
- Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
- Monitored support activity trends to create problem resolution and solution reports.
Education
Associate of Science - Information Technology & Networking
DeVry University
Decatur, GA12.2022
Skills
- Microsoft Office Applications
- Proficient in Excel, Outlook, PowerPoint, Word, and specific property management software
- Spreadsheet Development
- Information Processing
- 60 WPM
- Data Entry
- Excellent verbal and written communication
- Great eye for detail
- Friendly, Positive Attitude
- Work organization
- Prioritizing and time management skills
- Strong analyzing and critical thinking skills
- Adaptability and Flexibility
- Decision Making
- Team Collaboration
- Excellent at multitasking
Timeline
Leasing Consultant
Premier Placement
10.2019 - 03.2022
IT Data Entry Specialist
Colonial Management Group
08.2019 - 08.2023
Patient Access Specialist
Emory Healthcare
06.2016 - 11.2017
Technical Support Specialist
AT&T
04.2014 - 05.2016
Associate of Science - Information Technology & Networking
DeVry University
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