Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cinthya Montalvo Rivera

Wallace,NC

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

5
5
years of professional experience
1
1
Certification

Work History

INTAKE DATA ENTRY SPECIALIST

Wellcare Home Health
03.2023 - Current
  • Accurately and efficiently entered referrals while verifying patient demographics as well as payor information
  • Facilitated the flow of patient information to/from staff nurses, patient, and physician, and assisted staff with problem solving with a focus on customer service
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Communicated information appropriately according to department policies and procedures.
  • Updated and maintained customer information, documents and records while paying attention to detail

STERILE PROCESSING TECHNICIAN

Novant Health NHRMC
08.2021 - 03.2023
  • Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
  • Assembled and wrapped instrument trays as well as vendor trays for sterilization
  • Decontaminated and cleaned instruments and equipment of bioburden after surgical procedures and before sterilization
  • Established constructive relationships with vendors, facilitating timely delivery of supplies necessary for daily operations.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.

APPLIANCE SPECIALIST/SALES ASSOCIATE

The Home Depot
03.2019 - 08.2021
  • Assisted customers by answering questions, providing various product knowledge, and fulfilling requests
  • Provided exceptional customer service while meeting sales goals and obtaining service leads.
  • Conducted in-depth product research to stay current on industry trends and emerging technologies.
  • Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
  • Offered support during peak times at other store departments as needed while maintaining expertise in the appliance specialist role.

Education

Bachelor of Science - Biology

UNIVERSITY OF NC AT WILMINGTON
08.2024

High School Diploma -

SOUTHERN NASH HIGH SCHOOL
2017

Skills

  • Microsoft Office Applications
  • Adobe Acrobat
  • 60 wpm
  • Data accuracy
  • Medical Terminology
  • Admin Support
  • Bilingual in Spanish
  • EPIC
  • SQL
  • BigQuery
  • Tableau

Certification

Google Data Analytics Certification in progress

Timeline

INTAKE DATA ENTRY SPECIALIST

Wellcare Home Health
03.2023 - Current

STERILE PROCESSING TECHNICIAN

Novant Health NHRMC
08.2021 - 03.2023

APPLIANCE SPECIALIST/SALES ASSOCIATE

The Home Depot
03.2019 - 08.2021

Bachelor of Science - Biology

UNIVERSITY OF NC AT WILMINGTON

High School Diploma -

SOUTHERN NASH HIGH SCHOOL

Google Data Analytics Certification in progress

Cinthya Montalvo Rivera