Shakemia Gibbs
Mobile,AL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
INFIRMARY HEALTH
03.2021 - Current
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Collated and organized data entry documents into filing systems for easy access.
Billing Clerk
Premier Medical Group
10.2016 - 08.2021
- Managing account balances to discover outstanding debts or other inconsistencies
- Collecting all information needed to calculate bills receivable
- Checking the data input in the accounting system to ensure accuracy of final bill
- Entered and maintained billing information in company internal databases for accessibility.
Receptionist
Supercuts
08.2014 - 10.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Billing and Coding Externship
Providence Family Physicians
05.2016 - 06.2016
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Education
High school or equivalent - Medical Billing and Coding
Remington College
Mobile, AL06.2016
Skills
- Data Entry
- Invoicing
- Medical Billing
- Customer Service
- Organizational Skills
- Inventory
- Microsoft Office
- Clerical Experience
- 10 Key Calculator
- Medical Office Experience
- ICD-10
- CPT Coding
- EMR Systems
- Medical Terminology
- Insurance Verification
- Anatomy Knowledge
- Customer Service
- 40 WPM
- ICD10 Coding
- Multiline telephone systems
- Microsoft Office Applications
- Organization
- Reliable
- Punctual
- Teamwork
- CMS-1500 Forms
- UB-04 forms
- Critical Thinking
- Conflict Resolution
- Money Handling
Assessments
- Personality, Expert, 08/01/19
- Medical Billing, Familiar, 11/01/19
- Attention to Detail, Completed, 07/01/19
Personal Information
Willing To Relocate: Anywhere
Timeline
Data Entry Clerk
INFIRMARY HEALTH
03.2021 - Current
Billing Clerk
Premier Medical Group
10.2016 - 08.2021
Medical Billing and Coding Externship
Providence Family Physicians
05.2016 - 06.2016
Receptionist
Supercuts
08.2014 - 10.2016
High school or equivalent - Medical Billing and Coding
Remington College