Gerica Thompson
MEMPHIS
Summary
Dynamic manager with a proven track record at Dollar Tree Stores, excelling in service excellence and team leadership. Enhanced customer satisfaction through effective conflict resolution and cross-training, fostering a collaborative environment. Skilled in time management and decision-making, consistently achieving operational goals while maintaining a safe and organized workplace.
Overview
12
12
years of professional experience
Work History
Manager
Dollar Tree Stores
04.2018 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Associate
JCPenney
03.2017 - 04.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Created appealing displays for routine arrangements and special promotions.
- Continuously checked products for quality assurance according to strict guidelines.
Assistant Manager/Cashier
Big & Spicy BBQ
02.2013 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN04-2026
Associate of Science - Criminal Justice
Bethel University
McKenzie, TN03-2023
High School Diploma -
Whitehaven High
Memphis, TN05-2015
Skills
- Service excellence
- Team leadership
- Time management
- Decision-making
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager
Dollar Tree Stores
04.2018 - 09.2024
Team Associate
JCPenney
03.2017 - 04.2018
Assistant Manager/Cashier
Big & Spicy BBQ
02.2013 - 08.2016
Bachelor of Science - Criminal Justice
Bethel University
Associate of Science - Criminal Justice
Bethel University
High School Diploma -
Whitehaven High
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