GERIEL AYROSO
Los Angeles,CA
Summary
Experienced customer service and operations professional with more than 15 years of success across retail, financial services, hospitality, business process outsourcing (BPO), and virtual assistance. Proven leadership experience managing teams, improving customer satisfaction, handling administrative operations, and supporting business growth. Recognized for reliability, strong communication skills, problem-solving abilities, and commitment to delivering exceptional customer experiences.
Overview
22
22
years of professional experience
Work History
Cashier
Pavilions (The Vons Companies)
Los Angeles, CA
05.2023 - Current
- Deliver excellent customer service during grocery checkout transactions.
- Process payments accurately and efficiently.
- Assist customers with bagging and merchandise handling.
- Maintain a positive shopping experience through attentive service.
- Support store operations while ensuring accuracy and efficiency.
Virtual Assistant
Freelance Virtual Assistant
08.2020 - 12.2022
- Managed calendars, appointments, and scheduling activities.
- Responded to client and customer email inquiries.
- Performed data entry and database maintenance.
- Assisted with influencer marketing campaigns and outreach.
- Provided administrative support for multiple business clients.
Team Leader / Virtual Assistant
Acquire BPO
Pasig City, Philippines
08.2018 - 08.2020
- Led daily operations and supported team performance.
- Managed email communications and customer inquiries.
- Created and processed purchase orders.
- Coordinated job scheduling and administrative tasks.
- Ensured timely completion of client requirements and deliverables.
Customer Care Representative
InterContinental Hotels Group (IHG)
Makati City, Philippines
02.2018 - 07.2018
- Assisted customers with hotel reservations and booking inquiries.
- Handled account-related concerns and service requests.
- Delivered high-quality customer support via phone.
- Maintained excellent attendance and performance standards.
- Award: No Late, No Absences, and Top of the Class
Team Leader – Financial Services Account
Intelenet Global Services
Taguig City, Philippines
06.2015 - 01.2018
- Supervised and coached customer service representatives.
- Conducted performance evaluations and coaching sessions.
- Handled escalated customer concerns.
- Developed action plans to improve team performance.
- Prepared monthly reports and operational analyses.
- Supported achievement of service and quality metrics.
- Awards: Go-To Colleague of the Year (2016 & 2017)
Customer Care Professional – Financial Services Account
VXI Global Holdings
Makati City, Philippines
04.2014 - 02.2015
- Assisted customers with account inquiries and issue resolution.
- Maintained high customer satisfaction standards.
- Provided professional support in a fast-paced call center environment.
- Award: No Absence, No Tardiness
Customer Service Representative
Sykes Asia, Inc.
Makati City, Philippines
05.2010 - 02.2014
- Managed inbound customer service calls.
- Resolved account-related issues and inquiries.
- Consistently met service quality and productivity targets.
Stock Clerk
SM Mart, Inc.
Makati City, Philippines
08.2004 - 03.2006
- Conducted inventory monitoring and stock management.
- Coordinated merchandise replenishment activities.
- Assisted with inventory accuracy and warehouse organization.
Education
Bachelor of Science - Management
AMA University
Santa Cruz, Laguna, Philippines01.2004
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Eastern Laguna Colleges
Paete, Laguna, Philippines01.1997
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Paete Elementary School
Paete, Laguna, Philippines01.1993
Skills
- Customer Service Excellence
- Team Leadership & Coaching
- Virtual Assistance
- Calendar & Email Management
- Administrative Support
- Data Entry & Record Management
- Client Relations
- Purchase Order Processing
- Report Preparation
- Problem Resolution
Accomplishments
- Go-To Colleague of the Year (2016 & 2017)
- No Late, No Absences, and Top of the Class Awardee
Timeline
Cashier
Pavilions (The Vons Companies)
05.2023 - Current
Virtual Assistant
Freelance Virtual Assistant
08.2020 - 12.2022
Team Leader / Virtual Assistant
Acquire BPO
08.2018 - 08.2020
Customer Care Representative
InterContinental Hotels Group (IHG)
02.2018 - 07.2018
Team Leader – Financial Services Account
Intelenet Global Services
06.2015 - 01.2018
Customer Care Professional – Financial Services Account
VXI Global Holdings
04.2014 - 02.2015
Customer Service Representative
Sykes Asia, Inc.
05.2010 - 02.2014
Stock Clerk
SM Mart, Inc.
08.2004 - 03.2006
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Paete Elementary School
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Eastern Laguna Colleges
Bachelor of Science - Management
AMA University