GERILENE DEAL
Farmington,New Mexico
Summary
Hardworking and motivated manager with 9 years of experience and record of success in service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Confident student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
9
9
years of professional experience
Work History
Scheduler
Orthopedic Associates
Farmington, NM
07.2025 - Current
- Communicated with patients regarding scheduling changes and confirmations.
- Maintained updated calendars for multiple physicians and facilities.
- Handled incoming calls and directed callers to appropriate department or employee.
Manager
Taco Libre
Farmington, NM
10.2023 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Prepared deposits and processed payments.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Manager
Jimmy John's
Durango, CO
02.2018 - 09.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Customer Service Representative
Shaw Air Force Base
Sumter, SC
03.2020 - 07.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Examined checks for identification and endorsement.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified amounts and integrity of every check or funds transfer.
- Counted as much as $64000 in daily funds with manual and machine-assisted methods.
CAP Associate
Walmart Supercenter
Farmington, NM
03.2016 - 09.2016
- Handling claims and returns, zoning an assigned area, arranging and organizing merchandise, identifying shrink and damage, ensuring a safe work environment
- Maintaining inventory accuracy
- Maintain merchandise by stocking and rotating items, removing damaged or “no-good” items, setting up/cleaning/organizing displays
- Providing customer services and acknowledging the customer’s needs, assisting the customer and locating merchandise
- Working varying shifts ranging from 3am to 11pm
Education
Associate of Arts - Health Information Technology
San Juan College
Farmington, NM05-2027
High School Diploma -
Farmington High School
Farmington, NM05.2015
Bachelor of Arts - English Secondary Education
Fort Lewis College
Durango, COSkills
- Issue and conflict resolution
- Multitasking
- Work ethic
- Team management
- Reliable and trustworthy
- Fast learner
- Attention to detail
- Strong communication
References
Kimi Newland 505.609.3176
Gerardo Diaz 505.427.9798
Beto Navarro 970.903.7016
Timeline
Scheduler
Orthopedic Associates
07.2025 - Current
Manager
Taco Libre
10.2023 - Current
Customer Service Representative
Shaw Air Force Base
03.2020 - 07.2020
Manager
Jimmy John's
02.2018 - 09.2023
CAP Associate
Walmart Supercenter
03.2016 - 09.2016
Associate of Arts - Health Information Technology
San Juan College
High School Diploma -
Farmington High School
Bachelor of Arts - English Secondary Education
Fort Lewis College