Gianni Gray
New Haven
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduler
Yale New Haven Health
New haven
12.2024 - 07.2025
- Coordinated inpatient and outpatient appointments across departments, collaborating with clinical and administrative staff.
- Demonstrated expertise in medical terminology to effectively schedule diagnostic services.
- Entered and verified patient data, ensuring accuracy and confidentiality.
- Informed patients of appointment details, pre-visit preparations, and insurance requirements.
- Scheduled complex imaging and diagnostic appointments, including CT, MRI, and PET scans, adhering to clinical protocols.
- Managed high-volume scheduling environment, handling 85 to 90 calls daily with a focus on efficiency.
- Verified insurance eligibility and authorizations to facilitate timely care and reduce scheduling delays.
Sale Associate
Verizon
North Haven
06.2022 - 12.2024
- Built trust in the brand by responding efficiently to customer needs.
- Resolved customer complaints by clarifying the issue, explaining the best solution with follow through leading to customer satisfaction.
- Managed cash transactions and operated cash registers with accuracy and efficiency.
- Successfully managed inventory and restocked shelves to ensure product availability and meet customer demands.
Delivery
Amazon
West Haven
04.2021 - 03.2023
- Handled package delivery for Amazon with consistently high customer satisfaction rating.
- Delivered average of 220 packages daily in pristine condition to customers in a safe, courteous and timely manner.
- Review and confirmation of trucks contents to ensure accuracy.
- Inspects delivery vehicles and ensures safety and security of loading and unloading processes.
Sandata Maintenance
Georgina Home Care
Bridgeport
10.2020 - 01.2023
- Scheduling, updating and confirming shifts.
- Track prior authorization for expirations.
- Bi-monthly quality assurance calls to clients.
- Monthly online in-service trainings.
- Implement online orientation as needed.
- Facilitated weekly reminders to caregivers and other correspondence.
Assistant Manager
Finishline
Clinton
08.2016 - 06.2020
- Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store and individual goals.
- Personally, demonstrate high level of customer service.
- Assist Store Manager/Assistant Manager with communicating the store's operational goals.
- Assist Store Manager in monitoring and evaluating individual performance in the following areas: sales volume, hourly production, unit per transaction, charge accounts and loss prevention.
- Demonstrate proper leadership skills to assist Store Manager in managing the store's staff, as necessary.
- Ability to demonstrate timely execution and compliance of floor set guides and promotions.
- Assist Store Manager/Assistant Manager in directing and maintaining merchandise presentation according to Visual Merchandising standards and current floor set.
- Communicate customer merchandise needs and recognize when the store's merchandise assortment meets.
- Assist Store/Assistant Manager in ensuring store meets Company standards.
Usher
Cinemark
North Haven
09.2015 - 03.2016
- Greet people attending theater, direct to seating, restrooms and exits as necessary, provide attraction information, operate refreshment stand and cash register.
- Clean facilities; maintain order and adherence to safety rules.
Education
Forklift certification -
OSHA
New Haven, CT11.2025
CDL -
NETTS
Bridgeport, CT07.2020
Communication -
Southern Connecticut State University
New Haven, CTSkills
- Upselling
- Negotiation
- Conflict Resolution
- Database Management
- Teamwork/Crosstrainer
- Quick Learner
- Customer Care
- Results Oriented
- Time Management
- Multi-line Phone Systems
- Conflict resolution
- Communication skills
- Patient scheduling
Certification
Forklift certification, 11/25
Timeline
Scheduler
Yale New Haven Health
12.2024 - 07.2025
Sale Associate
Verizon
06.2022 - 12.2024
Delivery
Amazon
04.2021 - 03.2023
Sandata Maintenance
Georgina Home Care
10.2020 - 01.2023
Assistant Manager
Finishline
08.2016 - 06.2020
Usher
Cinemark
09.2015 - 03.2016
Forklift certification -
OSHA
CDL -
NETTS
Communication -
Southern Connecticut State University