Gerilyn Matthews
Dousman
Summary
Dynamic manager with over 20 years of experience in marketing and salon management at Regis. Proven track record in enhancing customer satisfaction and driving sales through effective team leadership and strategic account management. Skilled in conflict resolution and committed to fostering a motivated work environment that boosts employee engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
34
34
years of professional experience
Work History
Manager
International Barbershop
09.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Barbering/Straight Shaving/Cuts/Color for Women/Waxing
Manager/Stylist/Master Barber
Regis
09.2012 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Barbered/Cut/Color/Wax
Independent Sales Consultant/Marketing/Office Manager
Regal Bay
08.2001 - 06.2012
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Conducted comprehensive product demonstrations, ensuring clients understood the benefits and value of the products offered.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- I performed sales and due diligence for Venture Capital deals. I also made presentations to prospects and organized meetings for potential investors.
- Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
- Managed client accounts effectively, addressing concerns promptly and ensuring repeat business opportunities.
Independent Manicurist
Nail Gallery Salon
09.1991 - 08.2001
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Education
No Degree - Hair/cut/color/style
Academy of Waukesha Paul Mitchell
Waukesha, WI04-2012
Bachelor of Arts - Design/Marketing
MIAD Milwaukee Institute of Art & Design
Milwaukee, WI05-2001
No Degree - Manicurist
European Nail
Brookfield, WI04-1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Proficient in Marketing to increase sales
- Strategic in selling skills
- Account Management
- Enthusiasm to each employees and to their work environment
- Highly motivated to resolve challenges to make victories
- I have over 20yrs in Marketing/Sales/Management/Salon Experience
Timeline
Manager
International Barbershop
09.2019 - Current
Manager/Stylist/Master Barber
Regis
09.2012 - 08.2019
Independent Sales Consultant/Marketing/Office Manager
Regal Bay
08.2001 - 06.2012
Independent Manicurist
Nail Gallery Salon
09.1991 - 08.2001
No Degree - Hair/cut/color/style
Academy of Waukesha Paul Mitchell
Bachelor of Arts - Design/Marketing
MIAD Milwaukee Institute of Art & Design
No Degree - Manicurist
European Nail
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