Gerlie Alderman
Officce Assistant
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Cashier/Food Server
Fire Wings Florin
Sacramento, CA
02.2020 - 12.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on sales software system operation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Counter Helper
Panda Express
Elk Grove, CA
07.2016 - 08.2019
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by [Number]%.
- Observed customer purchases in line and differentiated between standard portions.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
Education
Associate of Science - Medical Assisting
Comsumnes River College
Sacramento 06.2021 - Current
Skills
Customer assistance
Drawer management
Time management skills
Money handling
Written and verbal communication
Certification
R.D Craig Assessment Typing Certificate
Timeline
Associate of Science - Medical Assisting
Comsumnes River College
06.2021 - Current
Cashier/Food Server
Fire Wings Florin
02.2020 - 12.2022
R.D Craig Assessment Typing Certificate
09-2019
Counter Helper
Panda Express
07.2016 - 08.2019