Gerly Allen
Deerfield Beach,FL
Summary
Experienced teacher with 7+ years of expertise, skilled at adapting to diverse learning styles and crafting engaging lesson plans. Self-motivated and cheerful customer service professional dedicated to delivering exceptional support and resolving inquiries with a positive attitude. Dependable Production Lead and Associate recognized for meticulous attention to detail, ensuring the highest quality standards in every task.
Overview
18
18
years of professional experience
Work History
Part-time Cashier
Dollar Tree
Deerfield Beach, FL, US
02.2025 - Current
- Provide customer service
- Operate cash register
- Process payment
Mailer (Seasonal)
SolveMedicare
Palm Beach County, FL, US
09.2019 - Current
- Prepare postcards for clients
- Mail postcards
Part time CSA - Customer Service Associate
Walgreens Boots Alliance
Deerfield Beach, FL, US
01.2024 - 09.2024
- Registers customers' purchases, processes voids and returns
- Keeps counters and shelves clean
Production Associate ~ Lead
Sun Distribution
Fort Lauderdale, FL, US
03.2021 - 05.2022
- Operate packaging/bottling/labeling machinery, in accordance with cGMP
- Act as professional mentor for less experienced team members
- Ensure materials availability to run daily production
Science, English and Values Education Teacher
Department of Education
Iligan City, Philippines
02.2012 - 06.2019
- Attended a variety of professional development workshops, trainings and seminars
- Implemented classroom instruction, monitored the progress of learners per learning area
- Produced various instructional materials relevant to the education curriculum
- Coached students in Science quiz bees and extemporaneous speech
Associate
Wipro BPO Philippines
Cebu City, Philippines
06.2009 - 05.2011
- Educated ATCO Electric Canada customers how to save energy and understand their bills
- Processed payment
- Created tickets for outages and service maintenance
- Assisted customers during emergency cases
Customer Service Representative
Convergys Philippines Services Corporation
Cebu City, Philippines
06.2007 - 06.2009
- Educated Sprint customers to understand their bills and the right mobile plan
- Processed payment
- Resolved minor phone issues through basic troubleshooting
Education
MASTER OF ARTS - EDUCATIONAL MANAGEMENT
St. Peter's College
10.2018
BACHELOR OF ELEMENTARY EDUCATION - SCIENCE and HEALTH
Mindanao State University -Iligan Institute of Technology
Iligan City03.2007
Skills
- Classroom Management
- Teaching
- Command of Subject Matter
- Good Communication Skills
- Warehouse management
- Cash register
- Distribution center
Personal Information
Work Permit: Authorized to work in the US for any employer
Statement of Eligibility
Eligible for Temporary or Professional Certification
Timeline
Part-time Cashier
Dollar Tree
02.2025 - Current
Part time CSA - Customer Service Associate
Walgreens Boots Alliance
01.2024 - 09.2024
Production Associate ~ Lead
Sun Distribution
03.2021 - 05.2022
Mailer (Seasonal)
SolveMedicare
09.2019 - Current
Science, English and Values Education Teacher
Department of Education
02.2012 - 06.2019
Associate
Wipro BPO Philippines
06.2009 - 05.2011
Customer Service Representative
Convergys Philippines Services Corporation
06.2007 - 06.2009
BACHELOR OF ELEMENTARY EDUCATION - SCIENCE and HEALTH
Mindanao State University -Iligan Institute of Technology
MASTER OF ARTS - EDUCATIONAL MANAGEMENT
St. Peter's College