Germagne Chloe Cayago
Lake Forest,CA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Friendly and outgoing with knack for creating welcoming environments. Able to ensure smooth operations and positive guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Stonebridge
Aliso Viejo, CA
01.2026 - Current
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
HRI Lodging, LLC
Dana Point, CA
08.2025 - 10.2025
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Implemented feedback mechanisms to improve service quality based on guest reviews and comments.
- Collected room deposits, fees, and payments.
Front Desk Agent
S3 Hotel Group
Lake Forest, CA
05.2024 - 08.2025
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records.
- Trained new front desk staff on procedures and best practices for guest interactions.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
High School Diploma -
SilveradoHighschool
Mission Viejo, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Oral and written communications
- Guest accommodations
- Listening skills
- Front desk management
- Registration
- File management
- Mail and packages
Timeline
Front Desk Agent
Stonebridge
01.2026 - Current
Front Desk Agent
HRI Lodging, LLC
08.2025 - 10.2025
Front Desk Agent
S3 Hotel Group
05.2024 - 08.2025
High School Diploma -
SilveradoHighschool