Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Germaine Henry

Germaine Henry

KISSIMMEE,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

24
24
years of professional experience

Work History

Notary Signing Agent

Self Employed Services
Kissimmee, FL
05.2021 - Current
  • Checked documents and identifying credentials for all parties.
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.
  • Administered oath to document signers to obtain affirmation of truth.
  • Supported timely and accurate administrative task completion.
  • Looked for signs of fraud or coercion and refused notarization.
  • Updated journal with names and dates for permanent record.
  • Managed digital databases and physical file systems.

Notary Public

Self Employed Services
Kissimmee, FL
03.2021 - Current
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.
  • Administered oath to document signers to obtain affirmation of truth.
  • Updated journal with names and dates for permanent record.

Customer Support Specialist

Apple Leisure Group
Newtown Square, PA
08.2006 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Responded to customer calls and emails to answer questions about products and services
  • Answered product and service questions, suggesting other offerings to attract potential customers

Retail Sales Associate

Rainforest Cafe
Orlando, FL
12.2005 - 12.2006
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.

Dietary Aide

South Miami Hospital
Miami, FL
12.2001 - 10.2005
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reported and documented resident changes in consumption or behaviors.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
  • Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

Education

High School Diploma -

John Bartram High School
Philadelphia, PA

Skills

  • Issue and Complaint Resolution
  • Organizational Skills
  • Customer Data Confidentiality
  • Microsoft Windows and Office
  • Courteous with Strong Service Mindset
  • Customer Service Excellence
  • Needs Assessment
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Call Control
  • Answering Customer Questions

Timeline

Notary Signing Agent

Self Employed Services
05.2021 - Current

Notary Public

Self Employed Services
03.2021 - Current

Customer Support Specialist

Apple Leisure Group
08.2006 - Current

Retail Sales Associate

Rainforest Cafe
12.2005 - 12.2006

Dietary Aide

South Miami Hospital
12.2001 - 10.2005

High School Diploma -

John Bartram High School
Germaine Henry