German Almazan

Assisted in processing returned merchandise.

Handled incoming calls to provide customer support.

Conducted phone sales with company employees to fulfill their item requirements.

Supported customers in identifying needed merchandise.

Handled special customer orders for unavailable store items.

• Working with Zebra scanner to print packing slips, and new labels if needed, helped picking orders if needed
• Maintained compliance with company policies, objectives, and communication goals.
• Trained employees on picking orders and assigned duties.
• Auditing orders, picking push orders, loading truck when needed, checking genesis portal to check all orders are complete
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.