Allie Dyke
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Newport Utilities
Newport, Tennessee
03.2026 - Current
- Resolved billing issues through effective communication and problem-solving.
- Assisted customers with inquiries and service requests efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information to customers, addressing concerns and questions promptly.
- Maintained accurate records of customer interactions in the database.
Customer Service Representative
Brightridge Johnson City Power Board
Johnson City, Tennessee
11.2021 - 02.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and service requests efficiently.
- Resolved billing issues through effective communication and problem-solving.
- Handled service outages by coordinating with technical teams for timely updates.
- Monitored customer feedback to identify areas for service improvement regularly.
- Maintained accurate records of customer interactions in the database.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
05.2020 - 10.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved billing issues through effective communication and problem-solving.
- Assisted customers with inquiries and service requests efficiently.
- Maintained accurate records of customer interactions in the database.
Education
Cosby High School
Cosby, TNSkills
- Client management
- Telephone etiquette
- Product training
- Interaction tracking
- Outage management
- Improvement strategies
- Team collaboration
- Problem solving
Timeline
Customer Service Representative
Newport Utilities
03.2026 - Current
Customer Service Representative
Brightridge Johnson City Power Board
11.2021 - 02.2026
Customer Service Representative
Advanced Call Center Technologies LLC
05.2020 - 10.2021
Cosby High School