Jack Neville
Raleigh,NC
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Great at planning and running entertaining programs as a Football Operations Student Assistant. Uses decision-making skills and sound judgement to positively impact organization success. Excels at collaborating with other departments, daily scheduling, and travel logistics.
Overview
7
7
years of professional experience
Work History
Member Service Representative/Member Service Specialist
Towne Bank
Raleigh, NC
09.2023 - Current
- Collected deposits or payments and arranged for billing.
- Profiled members to uncover opportunities for additional business.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted colleagues with tasks as needed during peak times of activity.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Football Operations Student Assistant
North Carolina State University
Raleigh, NC
05.2022 - 07.2023
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Assisted with the daily flow of production across all departments.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Established clear benchmarks for performance and monitored individual and team progress.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Held special events to promote camaraderie among teammates, families, and community members.
Landscape Supervisor
Bens Creek Nursery
05.2017 - 12.2021
- Communicated crew performance concerns to management with recommendations for corrective action.
- Planned and supervised landscape activities while staying within budgeted hours and maintaining safe work environment out in field for crew members.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Established relationships with various parties involved in landscaping process through strong leadership and problem-solving skills.
- Set manageable daily and weekly landscaping goals for 3 to 4 employees to secure deadlines.
Education
Bachelor of Science - Sports Studies
East Carolina University
Greenville, NC08.2022
Skills
- Improvement Strategies
- Microsoft Office Proficient
- Schedule Oversight
- Vendor Relations
- Staff Support
- Organization and Efficiency
- Professional Relationships
- Planning and Logistics
Timeline
Member Service Representative/Member Service Specialist
Towne Bank
09.2023 - Current
Football Operations Student Assistant
North Carolina State University
05.2022 - 07.2023
Landscape Supervisor
Bens Creek Nursery
05.2017 - 12.2021
Bachelor of Science - Sports Studies
East Carolina University
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