Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
German Gaitan Garcia

German Gaitan Garcia

Goshen,MA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments.

Overview

1
1
year of professional experience

Work History

Account Executive Assistant

Teleperformance
Aguascalientes, Aguascalientes
05.2018 - 06.2019
  • Filed and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Provided accurate information by utilizing proper systems, department tools and product brochures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.

Education

Cobaej EMSAD #18
Betulia Jalisco MX
08.2015

Skills

  • Advertising Campaigns
  • Interdepartmental Collaboration
  • Operating Procedures and Policies
  • Customer Needs Assessments
  • Persuasive Negotiations
  • Team Goals
  • Customer Billing
  • Consultative Selling Techniques

Languages

Spanish
Native or Bilingual

Timeline

Account Executive Assistant

Teleperformance
05.2018 - 06.2019

Cobaej EMSAD #18

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German Gaitan Garcia