German Torres Herrero
Orlando,USA
Summary
Skilled Office Clerk and Electronic Technician, seeking a job opportunity in the areas of electronics, manufacturing, office setting, customer service, marketing or warehouse services. I would like to work for a company where I can learn new skills and advance my career. Fluent in English and Spanish. International experience. - Results oriented and customer service professional - Excellent communication and writing skills - Adapt to any situation and fast learner - Hardworking, friendly and team contributor individual
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
CondoTrust
01.2015
- Company Overview: Hospitality
- Conferred with customers by telephone or in person to provide information about products or services.
- Processed orders for customers and entered the information on sales system database.
- Checked complains to ensure that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken. Helped with the membership payments and applications.
- Answered inbound and outbound calls from international customers, this included USA and Canada.
- Provided client technical support for website. Worked in other office assignment assigned by management.
- Hospitality
Operations Assistant
CVS Specialty
12.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
AMBI Robotics Operator
Pitney Bowes
01.2023 - 10.2024
- Operates an AMBI Robot that Scan and Process Delivery packages to its Destination according to Protocols.
- Keeps the AMBI Robot Scan parameters within Company Requirements.
- Provide Solutions for Basic AMBI Fails and Comtac Maintenance for Complex Failures.
- Loads and Downloads Bags from AMBI Robots.
- Load, Check, Stage and Prepare packages Gaylords for Shipment.
Material Handler
Pitney Bowes
01.2020 - 01.2023
- Scan and Process Delivery packages to its Destination according to Protocols.
- Load, Check, Stage and Prepare packages Gaylords for Shipment.
Field Technician
Charter Communications LLC
01.2018 - 01.2020
- Company Overview: Spectrum
- Aerial and/or underground Installation of Triple Play Service (Cable, Internet and Phone) based in coaxial cables.
- Troubleshoot and Repair any Residential Cabling service (Cable, Internet and Phone) Problem.
- Test and measures data signals and parameters in cable wiring.
- Troubleshoot and Repair any Equipment related Problem (Cable, Internet and Phone).
- Troubleshoot and report any potential System Problem to Maintenance team.
- Configure, programmed and sets features on cable TV equipment for residential customers.
- Assist residential customers with Spectrum's TV app settings.
- Spectrum
Packing Machine Operator
Anastasia Confections
01.2017 - 01.2018
- Kept records of Equipment Operations, Maintenance and Production. Recorded details of Statistics, incidents or comments, as well as actions taken related to Equipment.
- Processed orders and entered the information on Production system database.
- Checked equipment in a daily basis to ensure that appropriate changes were made to resolve any problem.
- Worked in other Areas assignments, assigned by management.
Production Team Member
Papa Johns Pizza
01.2016 - 01.2017
- Prepare pizza trays in the freezer for load.
- Operates Cleaning Trays machine.
- Work in the production line.
- Clean and prepare Production Room and all the equipment for first shift.
Project Assistant
Copextel Corporation
01.2005 - 01.2015
- Company Overview: Telecommunication - Project Assistant
- Supported office applications, this included project budget, bid/ proposal, customer work orders, invoicing, shipping, receiving and customer care.
- Tested data fluke that measures data signals and parameters of telecommunications equipment.
- Assisted project execution to ensure adherence to budget, schedule, and scope.
- Updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and budget.
- Telecommunication - Project Assistant
Education
Freight Dispatch Course -
STX
Orlando, FL01.2024
USA Truck Dispatcher Full Course -
UDEMY CERTIFIED
Orlando, FL01.2024
Introduction to Computer Networks & Networking -
UDEMY
Orlando, FL01.2021
CISCO CCNA Network Fundamentals Chapter 1 -
UDEMY
Orlando, FL01.2019
Bachelor of Science - Telecommunications And Electronics
University of Oriente
Santiago De Cuba, Cuba07-2004
HS / Diploma -
Mariana Grajales Vocational School
Santiago, Cuba01.1996
Skills
- Project Assistant
- Customer Service
- Report Generation
- Filing Systems
- Time Management
- Statistical Analysis
- Data Management
- Administration
- Customer service
- Problem resolution
- Complaint resolution
- Project management
- Excellent written and oral communication
Affiliations
- Radio Amateur Cuban Club
Certification
SCTE.ISBE–Certified Broadband Wireless Specialist
SCTE.ISBE–Certified Networking Specialist (Comp TIA Network +)
COURSERA—Google IT Support Specialist
Timeline
Operations Assistant
CVS Specialty
12.2024 - Current
AMBI Robotics Operator
Pitney Bowes
01.2023 - 10.2024
Material Handler
Pitney Bowes
01.2020 - 01.2023
Field Technician
Charter Communications LLC
01.2018 - 01.2020
Packing Machine Operator
Anastasia Confections
01.2017 - 01.2018
Production Team Member
Papa Johns Pizza
01.2016 - 01.2017
Customer Service Specialist
CondoTrust
01.2015
Project Assistant
Copextel Corporation
01.2005 - 01.2015
Freight Dispatch Course -
STX
USA Truck Dispatcher Full Course -
UDEMY CERTIFIED
Introduction to Computer Networks & Networking -
UDEMY
CISCO CCNA Network Fundamentals Chapter 1 -
UDEMY
Bachelor of Science - Telecommunications And Electronics
University of Oriente
HS / Diploma -
Mariana Grajales Vocational School
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