Tracie Harris
Braums Ice Cream
Dallas,Texas
1
Certification
19
years of professional experience
Meticulous Case Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare and Counseling
Work History
Cashier
13 Years 9 Months- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided friendly and attentive service and exceptional hospitality.
- Conducted inventory and restocked items throughout the day.
Appointment Setter
1 Year 10 Months- Calling potential customers to set appointments for the inside sales agents.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Learned, referenced and applied product knowledge information.
- Asked open-ended questions to assess customer needs.
Residential Aide & Counselor Intern
1 Year 4 Months- Supervised clients in a live in setting, helped prepare meals and maintained cleanliness of living quarters.
- Counseled clients of diverse ages, ethnicity, socioeconomic status and education ability in one on one and group settings on relapse prevention, drug rehabilitation and reentry.
- Kept detailed records of all clients sessions and maintained upkeep of file.
- Explained available substance abuse treatment services to clients.
- Educated clients and their families about client rights and responsibilities.
- Led supportive group discussions and education sessions with alcohol and drug users and their families.
Deli Clerk
2 Years- Assisted in maintaining preparation and service areas in a sanitary condition
- Greeted each customer with friendly eye contact
- Communicated all store initiatives and promotions to customers to generate return business.
- Dedicated to continuously improving sales abilities and product knowledge.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
Education
Associate of Science - Substance Abuse Counseling
-
Recipient of Charley Wooten Scholarship
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Addiction Counseling coursework
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Alcohol and Drug Studies Program
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Coursework in Social Work, Marriage and Family Therapy and Child Development
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Coursework in Gerontology and Adult Health
Bachelor of Science - Human Services
- Recpient of I Have A Dream Scholarship
- Emphasis in Human Services
- Coursework in Gerontology and Adult Health
Skills
CPR/First Aid certified
Compassionate caregiver
Efficient and reliable team player
Adaptable
Patient-focused care
Companionship and emotional support
Certification
- Certified Nurses Aide
- Activity Director Certification
Timeline
Cashier
Braums Ice Cream
01.2013 - CurrentRead More
Appointment Setter
RJR Insurance, Inc
04.2011 - 02.2013Read More
Residential Aide & Counselor Intern
Welcome House INC
09.2009 - 01.2011Read More
Deli Clerk
Tom Thumb
04.2007 - 04.2009Read More
University Of North Texas of Dallas
Bachelor of Science from Human Services
Read More
Eastfield College
Associate of Science from Substance Abuse Counseling
Read More