Summary
Overview
Work History
Education
Skills
Professional Background
Timeline
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Germany Harris

Little Rock,AR

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

18
18
years of professional experience

Work History

Logistics Manager

Overflow Transport Inc.
01.2013 - Current
  • Serve as initial point of contact for clients, presenting a professional and supportive presence.
  • Efficiently coordinate IT support tasks to maximize utilization of technical staff, focusing on both internal and field assignments.
  • Process incoming service requests via email, manual entry, or direct client communications, ensuring accurate and prompt handling.
  • Utilize Autotask dispatch portal for scheduling and monitoring technical resources, ensuring adherence to service level agreements (SLAs).
  • Maintain open lines of communication with clients, providing updates on service progress, and managing expectations for any scheduled changes or necessary outages.
  • Enhance overall client satisfaction through swift response to inquiries and requests, aiming to exceed service expectations.
  • Collaborate effectively within team, promoting environment of open communication and collective problem-solving.
  • Escalate service requests that fall outside of agreed SLAs, ensuring timely attention and resolution.
  • Report on allocation and effectiveness of IT support resources, contributing to continuous improvement of service delivery.
  • Commit to personal growth and understanding of our service delivery tools and processes, including comprehensive training.

Electrician Apprentice

Reliable Electric LLC
09.2012 - Current
  • Work standard computations relating to load requirement of wiring or electrical equipment.
  • Manage work orders, sign-offs daily log/journal and project documentation.
  • Knowledge of tools, equipment and materials common to electrical trade.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.

Driver

Overflow Transport Inc.
08.2012 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Truck Driver

JB Hunt
11.2005 - 08.2012
  • Safely operate Commercial Motor Vehicles ranging from 18 wheelers to box trucks
  • Deliver and unload appliances in a safe manner
  • Install all appliances in a timely manner
  • Develop and nurture customer relationships
  • Effectively meet customer demands
  • Responsible for local operational performance in the following areas: DOT regulations, health and safety, vehicle inspection and maintenance, work standards, procedures and policies, and customer satisfaction

Education

CDL Training & Testing
Little Rock, AR
08.2002

High School Diploma -

Lee High School
Marianna, AR
05.1997

Skills

  • Foundational knowledge of computers and operating systems
  • Strong interpersonal and communication skills, with focus on effective phone interactions and active listening
  • Understanding of technical resources and how to align them with specific service needs
  • Awareness of key IT services provided by organization and basic understanding of tools and techniques used in IT support
  • Proficient typing skills for accurate and timely documentation of service requests
  • Technical Issue Analysis
  • Application Support
  • Application Installations

Professional Background

My professional background is very diverse. Throughout my career I have continued to stay cognitive of progression changes within my various trades. In respect to both design and safety.

Timeline

Logistics Manager

Overflow Transport Inc.
01.2013 - Current

Electrician Apprentice

Reliable Electric LLC
09.2012 - Current

Driver

Overflow Transport Inc.
08.2012 - Current

Truck Driver

JB Hunt
11.2005 - 08.2012

CDL Training & Testing

High School Diploma -

Lee High School

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Germany Harris