Gerom Hezkial
marysvill,WA
Summary
Team-oriented professional with proven communication and multitasking abilities, seeking to contribute to CarMax as a Customer Specialist. Demonstrated experience in high-pressure environments, consistently delivering outstanding customer service and efficiently managing transactions. Quick learner with strong attention to detail, dedicated to ensuring customers feel confident and supported throughout the car-buying process.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Front of House Employee
Chik-Fil-A
Marysville, WA
06.2024 - 01.2025
- Delivered friendly customer service by greeting guests with a positive demeanor.
- Managed cash register operations, ensuring accurate and efficient transaction processing.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to provide seamless service during peak hours.
- Trained new employees on service protocols to uphold operational standards.
- Resolved customer complaints promptly while maintaining professionalism.
- Educated customers on ingredients and preparation techniques before order placement.
car detailler
self employed
Marysville, WA
- Educated customers on products and services to enhance purchasing decisions.
- Developed tailored sales techniques to effectively upsell services to clients.
- Engaged customers through effective communication to assess needs and preferences.
- Negotiated deals while addressing complaints and objections efficiently.
- Promoted special offers to increase customer interest and drive sales.
- Greeted customers warmly to create welcoming experiences in-store.
- Handled inquiries and resolved issues promptly to maintain satisfaction.
Education
Edmonds Community College
Lynnwood, WAMarysville Pilchuck High School
Marysville, WASkills
- Customer service and support
- Team collaboration
- Conflict resolution
- Sales techniques
- Effective communication
- Cash handling
- Time management
- Product knowledge
- Multitasking and organization
- Attention to detail
- Basic math skills
- Problem solving
- Phone etiquette
- Professional appearance
- Team player mindset
- Strong work ethic
Certification
- Driver Licenses
Languages
Arabic
Professional
Timeline
Front of House Employee
Chik-Fil-A
06.2024 - 01.2025
car detailler
self employed
Edmonds Community College
Marysville Pilchuck High School