Gerome Ellis
Summary
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to delivering positive and memorable experiences for every customer. Proven ability to handle high-pressure situations while maintaining service quality.
Overview
21
21
years of professional experience
Work History
Parts Counter Manager
Current Global Imports BMW
Atlanta, GA
02.2020 - Current
- Assisted customers in locating merchandise and provided vehicle information and product recommendations.
- Served as liaison between sales, engineering, and production staff to facilitate communication and resolve issues.
- Collaborated with teams, departments, and customers to achieve on-time product delivery.
- Organized parts desk area for optimal efficiency and presentation.
- Stocked and tagged inventory shelves with the latest merchandise
- Unloaded delivery trucks and properly stocked merchandise in proper locations
Service Department Manager/Supervisor
Ryder System, Inc
Atlanta, GA
02.2020 - Current
- Drive improvement of Customer Satisfaction (CSI) scores
- Enhanced quality and consistency of customer service communications to align with customer expectations
- Managed customer relationship activities, including interface, issue resolution, and satisfaction tracking
- Executed customer communication protocol for PM scheduling, follow-ups, breakdowns, and vehicle status updates
- Create repair order tasks and update work planning sheet
Wholesale Manager/Parts Counter Supervisor
Mini Cooper
Kennesaw, GA
12.2019 - 02.2020
- Organized and controlled product flow to optimize inventory availability
- Supervised parts inventory management and wholesale deliveries
- Oversaw counter sales operations effectively
- Provided technical assistance to parts department staff to enhance service quality
- Processed wholesale invoices to ensure timely payment and accurate records
Retail Parts Pro Supervisor
Nalley BMW
Decatur, GA
04.2018 - 12.2019
- Diagnosed customer vehicle issues and recommended suitable parts for effective solutions.
- Resolved customer service issues promptly, ensuring high satisfaction levels.
- Proposed process changes that enhanced store revenue and minimized customer service issues.
- Processed payments for commercial parts orders efficiently
- Complete inventory counts on schedule
- Maintain loaner car inventory for customer use and convenience
Parts Professional
BMW South Atlanta
Union City, GA
03.2017 - 03.2018
- Organized and managed multi-million dollar parts inventory to ensure availability and accuracy
- Resolved customer parts and diagnostic issues through effective probing questions
- Searched electronic parts catalogue for parts accuracy and specialty orders
- Used customer service and sales expertise to assist customers with purchases
- Created welcoming environment, enhancing customer loyalty and repeat sales
- Managed store inventory and maintained optimal supply levels
Parts Counter
Global Imports BMW
Atlanta, GA
09.2013 - 03.2017
- Organized parts desk area to ensure efficient customer service
- Assisted customers in locating merchandise, addressing vehicle inquiries, and recommending suitable products
- Received and stocked deliveries, ensuring accurate placement of merchandise
- Stocked and tagged inventory shelves with the latest merchandise
Assistant Store Manager
Pep Boys
Duluth, GA
08.2007 - 09.2013
- Assessed customer needs to recommend tailored products and solutions
- Delivered prompt, courteous service to retail and wholesale customers both in-store and over the phone
- Increased sales size by means of cross-selling, up-selling, and add-on sales by offering promotional sales items
- Increased sales and order size by means of cross-selling, up-selling, add-ons, and by offering promotional sales items
- Managed time effectively to achieve personal and team goals for order accuracy and efficiency
Commercial Parts Manager
AutoZone
Woodstock, GA
02.2005 - 07.2007
- Managed parts inventory levels to ensure accurate posting and measure true turns
- Proactively made customer recommendations to increase customer satisfaction and transaction profitability
- Cultivated strong customer relationships to consistently exceed expectations
- Ensured accuracy of shipment and delivery status dates by procuring vendor shipment information
- Liaison with purchasing department to discuss unexpected changes in product demands
- Developed leadership skills, including empowerment, coaching, organizing and planning, and interpersonal sensitivity
Education
A.S. - Associates Degree in Massage Therapy
High Tech Institute
Atlanta GA12-2004
Skills
- Inventory management
- Excel and Access
- Microsoft Word and PowerPoint
- Email management
References
Available upon request
Timeline
Parts Counter Manager
Current Global Imports BMW
02.2020 - Current
Service Department Manager/Supervisor
Ryder System, Inc
02.2020 - Current
Wholesale Manager/Parts Counter Supervisor
Mini Cooper
12.2019 - 02.2020
Retail Parts Pro Supervisor
Nalley BMW
04.2018 - 12.2019
Parts Professional
BMW South Atlanta
03.2017 - 03.2018
Parts Counter
Global Imports BMW
09.2013 - 03.2017
Assistant Store Manager
Pep Boys
08.2007 - 09.2013
Commercial Parts Manager
AutoZone
02.2005 - 07.2007
A.S. - Associates Degree in Massage Therapy
High Tech Institute