Scott Scontrino
Powell,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Counter Manager
Gary Yeomans Ford of Knoxville
Knoxville , TN
07.2023 - Current
- Monitored inventory levels and ordered supplies as needed.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Ensured compliance with all safety regulations within the store environment.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Supervised employee performance and conducted performance reviews for staff members.
- Analyzed data from past sales activities to forecast future needs of the business.
- Implemented new policies and procedures related to counter operations as required.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated discrepancies between physical inventories and records.
- Prepared documents for ordering parts, supplies, and equipment.
- Received, examined and reshelved returned parts.
- Analyzed parts performance data to identify trends and make informed purchasing decisions.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Managed employee schedules and daily assignments.
- Led a team of parts department employees, providing training and performance evaluations.
- Conducted regular inventory audits to maintain accuracy and accountability.
Car Salesperson
Lance Cunningham Ford
Knoxville , TN
04.2022 - 07.2024
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Advised customers on financing options and warranties available for their purchase.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Maintained customer satisfaction by providing prompt, reliable service.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Parts Counter Person
Reeder Chevrolet
Knoxville , TN
05.2021 - 04.2022
- Organized shelves in order to create an efficient working environment.
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Assisted customers with parts selection and ordering.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Operated forklift equipment safely for loading and unloading purposes.
- Followed standards of care and compliance per company and legal requirements.
Education
GED -
Slidell High School
Slidell, LASkills
- Inventory management
- Customer service
- Data analysis
- Employee training
- Team leadership
- Time management
- Report generation
- Process improvement
- POS systems
- Computer skills
- Documentation and reporting
- Cost reduction
Languages
English
Native/ Bilingual
Certification
- Forklift Certified
References
References available upon request.
Timeline
Parts Counter Manager
Gary Yeomans Ford of Knoxville
07.2023 - Current
Car Salesperson
Lance Cunningham Ford
04.2022 - 07.2024
Parts Counter Person
Reeder Chevrolet
05.2021 - 04.2022
GED -
Slidell High School
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