GERRAD LEMON
Cox HealthPlans
Springfield,MO
1
Certification
25
years of professional experience
Results-oriented Account Manager driving business growth and enhancing client relationships through strategic initiatives. Expertise in navigating complex regulatory environments and delivering exceptional client service. Fosters collaboration to align organizational goals with client needs, ensuring satisfaction and loyalty among stakeholders.
Work History
Account Manager Individual and Group Plans
3 Years- Drove individual business line growth by managing membership acquisition and retention strategies, expanding member base from approximately 2000 to over 10000.
- Cultivated relationships with agents and brokers, enhancing service support for agent community through team oversight.
- Drove individual business line growth by managing membership acquisition and retention strategies, expanding member base from approximately 2000 to over 10000.
- Interpreted membership data trends to guide strategic decision-making.
- Coordinated group quotes, renewals, plan changes, and implementation tasks, improving client account management.
- Collaborated with claims, enrollment, and customer service teams to resolve client issues quickly.
- Created and implemented standard operating procedures for workflow oversight, alignment to process controls, and governmental compliance.
Account Manager
6 Years 11 Months- Provided advisory and consulting support for key accounts to maintain client satisfaction and enable sustainable growth.
- Coordinated end-to-end print and fulfillment workflows across multiple complex projects simultaneously, troubleshooting production issues through creative problem-solving under tight deadlines.
- Collaborated cross-functionally with Sales, Production Design, and Marketing teams to support account growth initiatives.
- Compiled actionable data analysis using spreadsheets, pivot tables, and data visualizations to enable informed business decisions.
- Owned continuous improvements in workflow automation to enhance production and operational execution.
General Manager, Offset Print
4 Years 8 Months- Supervised press operations team and customer service staff and coordinated workflows to ensure alignment with company vision and growing $6m in annual offset print revenue.
- Managed internally produced print and mail projects to support end-to-end production from concept through delivery.
- Conducted detailed pricing and cost analysis to align estimated costs with gross profit margins.
- Managed global vendor relationships to support procurement needs, including price negotiation and purchasing from production partners worldwide.
- Created advanced spreadsheets with charts, graphs, and tables to analyze quote turnaround times, track win/loss ratios, assess profitability, compare vendors, and organize monthly billing data.
Print Estimator/Customer Service
10 Years 5 Months- Evaluated print specifications, paper stocks, and finishing requirements to prepare accurate production estimates while calculating material, labor, and press costs using estimating systems and spreadsheet tools. for offset and digital print manufacturing, fulfillment and mailing.
- Facilitated timely communication between client, manager, buyer, scheduler, and production teams to optimize scheduling and resource allocation.
- Communicated with clients, managers, buyers, schedulers, and production teams to optimize resource allocation.
- Pioneered company’s first automated variable data digital print production workflow.
- Trained 30+ employees in department customer service call center operations.
- Managed development and ongoing maintenance of training manuals and job aids to enable consistent job performance.
Education
B.S. - Communication Studies
Skills
Account Management
Health Plan Compliance
Client Relationship Management
Project management
Product development
Client Workflow Optimization
Data analytics
Vendor negotiation
Salesforce
Microsoft Office
Visual Communication Tools
Operations
Certification
- Missouri Health Insurance License State of Missouri
- Google Data Analytics Certificate Coursera by Google
Timeline
Account Manager Individual and Group Plans
Cox HealthPlans
10.2023 - CurrentRead More
Account Manager
Alexander’s Print Advantage
11.2016 - 10.2023Read More
General Manager, Offset Print
Viatech
02.2012 - 10.2016Read More
Print Estimator/Customer Service
Gospel Publishing House
09.2001 - 02.2012Read More
Evangel University
B.S. from Communication Studies
Read More