Gerrea Willis
Newnan,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Car service experience Customer service . Forklift certification . Customer Relations Expert Problem Solving Documentation Management Teamwork and Collaboration Organizational Skills Proficient in Software
Overview
3
3
years of professional experience
Work History
BDC Service Representative
BMW of south atlanta
Newnan, Georgia
02.2024 - 09.2025
- Provided excellent customer service to clients seeking assistance and information.
- Handled incoming calls, addressing inquiries and scheduling service appointments.
- Assisted customers with product knowledge and service offerings for vehicles.
- Maintained accurate records of customer interactions in the database system.
- Supported administrative tasks, including managing emails and filing documents.
- Wrote up loaner contracts and entered the correct data information to put out our loaner vehicles.
LOANER CAR SPECIALIST
Butler Lexus of South Atlanta
Union City Ga
02.2023 - 05.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance
- Followed all company policies and procedures to deliver quality work
- I accumulate the correct information from our customers and write up the agreements to put our customers in our Lexus loaner cars.
FORKLIFT DRIVER
Perry Ellis International's Distribution Center Office (no trucks)
Dublin, GA
01.2023 - 12.2023
- Reviewed daily production schedules to ensure that tasks were prioritized and delegated effectively
- Improved operational efficiency by maximizing loads on each transfer.
PERSONAL SHOPPER
Walmart Supercenter
Dublin, GA
10.2022 - 01.2023
- Provided excellent service by locating required items and reviewing the store system for merchandise at other locations.
JEWELER
T.J. Maxx
Dublin, GA
04.2022 - 01.2023
- Kept the equipment in good working order by making necessary adjustments and providing excellent customer service.
Education
GED -
Dublin High School
Dublin, GASome college (No degree) - Behavior And Science Criminal Justice
Georgia Southern University
Statesboro, GASkills
- Detail-oriented
- Team player
- Organizational skills
- Ability to handle multiple projects
- Accuracy
- Dependable
- Managing multiple priorities
- Positive attitude
- Willingness to take on added responsibilities
- Car service experience
- Customer service
- Forklift certification
- Customer relations
- Expert problem solving
- Documentation management
- Teamwork and collaboration
- Proficient in software
- Barista experience
Timeline
BDC Service Representative
BMW of south atlanta
02.2024 - 09.2025
LOANER CAR SPECIALIST
Butler Lexus of South Atlanta
02.2023 - 05.2024
FORKLIFT DRIVER
Perry Ellis International's Distribution Center Office (no trucks)
01.2023 - 12.2023
PERSONAL SHOPPER
Walmart Supercenter
10.2022 - 01.2023
JEWELER
T.J. Maxx
04.2022 - 01.2023
GED -
Dublin High School
Some college (No degree) - Behavior And Science Criminal Justice
Georgia Southern University