Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Harbuck

Lakeland,FL

Summary

Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.

Overview

4
4
years of professional experience

Work History

BDC Service Representative

Regal Chevrolet, Honda and Kia
Lakeland, FL
01.2024 - Current
  • Greeted customers upon arrival and provided information on services offered.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.

Barista

CYM Coffee Co.
Gainesville, FL
11.2021 - 03.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages. Delivered outstanding customer service by responding to inquiries promptly and professionally.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Education

Associate of Applied Science - Anthropology/ Archaeology

St. Petersburg College
Clearwater, FL

Skills

  • Customer service and engagement
  • Multitasking and organization
  • Retail management
  • Coffee and tea expertise
  • Cash register operation
  • Safe food handling practices
  • Communication skills
  • Detail-oriented
  • Customer relationship management
  • Up-selling

Timeline

BDC Service Representative

Regal Chevrolet, Honda and Kia
01.2024 - Current

Barista

CYM Coffee Co.
11.2021 - 03.2023

Associate of Applied Science - Anthropology/ Archaeology

St. Petersburg College

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