Sarah Fortune
Babson Park,Florida
Summary
Dynamic BDC Service Representative at Regal Automotive with a proven track record in boosting service appointment bookings and reducing no-show rates. Skilled in appointment scheduling and customer relations, I excel in delivering exceptional service while leveraging data analysis to enhance operational efficiency. Committed to fostering strong client relationships and driving sales growth.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Regal Automotive
06.2024 - 09.2025
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Provided exceptional service with knowledge of products and services.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Achieved high level of customer service by assisting customers and assessing needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Made average of 50/250 outbound and inbound calls per day.
Manager
Kore's Cleaning Service
01.2024 - 07.2025
- Developed and implemented training programs to enhance team skills and efficiency.
- Conducted regular performance evaluations to identify areas for employee growth.
- Streamlined cleaning processes, reducing time spent on tasks while maintaining quality standards.
- Facilitated staff meetings to align team objectives and share best practices.
- Coordinated scheduling and resource allocation to optimize workforce productivity.
- Monitored inventory levels and ordered supplies to ensure operational continuity.
- Established safety protocols to promote a secure work environment for staff.
- Collaborated with clients to tailor cleaning services to their specific needs.
- Resolved operational challenges by employing effective problem-solving techniques.
- Supported budget management by tracking expenditures and identifying cost-saving opportunities.
- Led project initiatives to improve customer service delivery and satisfaction.
- Created and maintained documentation for training and operational procedures.
- Fostered a culture of teamwork and accountability among staff members.
- Evaluated client feedback to continuously enhance service offerings.
Associate
Target
09.2023 - 05.2024
- Assisted customers in locating products and providing information about features and benefits.
- Maintained organized and accurate inventory through regular audits and stock counts.
- Collaborated with team members to enhance customer service and store presentation.
- Executed promotional campaigns by setting up displays and ensuring proper signage.
- Facilitated team meetings to discuss goals, share feedback, and celebrate successes.
- Resolved customer complaints effectively and efficiently to maintain brand loyalty.
Associate
Kemper Sports Management
08.2021 - 02.2022
- Delivered exceptional guest service, enhancing overall experience and satisfaction.
- Trained staff, improving service quality and operational efficiency.
- Monitored facility maintenance, addressing issues promptly to ensure guest safety.
- Supported housekeeping operations, maintaining high cleanliness standards throughout the resort.
- Ensured compliance with health and safety regulations.
- Trained and mentored new staff members, fostering a positive work environment.
Associate
Wawa
07.2020 - 04.2021
- Assisted in training new associates on store policies and customer service standards.
- Implemented effective merchandising strategies to elevate product visibility and appeal.
- Executed daily cleaning and maintenance tasks to ensure a safe and welcoming environment.
- Provided support during peak hours, enhancing customer satisfaction during busy periods.
- Processed transactions efficiently, ensuring accurate cash handling and register operations.
- Adhered to safety compliance protocols, minimizing risks and promoting employee well-being.
Customer Service Representative
Publix
06.2019 - 07.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and maintaining organized displays.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Monitored product quality and freshness, minimizing waste through effective stock rotation.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Increased sales performance by developing and implementing effective retail strategies.
- Collaborated with management on special projects aimed at elevating the retail environment''s aesthetics or functionality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Frostproof Middle/Senior High School
Frostproof, FL06-2019
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Follow-up procedures
- Sales proficiency
- Goal oriented
- Creative problem resolution
- Time management
- Attention to detail
- Accurate data entry
- File management
- Data management
- Office administration
- Critical thinking
- Active listening
- Customer relations
- Computer proficiency
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
Languages
English
Native or Bilingual
Timeline
BDC Service Representative
Regal Automotive
06.2024 - 09.2025
Manager
Kore's Cleaning Service
01.2024 - 07.2025
Associate
Target
09.2023 - 05.2024
Associate
Kemper Sports Management
08.2021 - 02.2022
Associate
Wawa
07.2020 - 04.2021
Customer Service Representative
Publix
06.2019 - 07.2020
High School Diploma -
Frostproof Middle/Senior High School