Gerrel Hightower
El Paso,TX
Summary
Experienced adaptable worker in both front-of-house (FOH) and
back-of-house (BOH) operations. Dedicated and diligent team player
with a proven track record of delivering exceptional customer service
for utmost guest satisfaction. Strong background in the industry,
well-versed in providing seamless coordination and support to enhance
overall operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Olive Garden
El Paso, Texas
10.2023 - Current
- Checked back with guests to ensure satisfaction with their meals.
- Assisted other servers as needed during peak periods or when short-staffed.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Unemployed Due to Overseas Assignment
Not Applicable
Okinawa, Japan
09.2020 - 10.2023
- Relocated overseas due to spouse's employment.
Food and Beverage Management Trainee
Palmetto Dunes Oceanfront Resort
Hilton Head Island, South Carolina
03.2019 - 03.2020
- Trained to learn skills on restaurant, bar and catering operation focusing on profitability and leadership.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties
Food and Beverage Server/ Supervisor
Hotel XyZ
Philippines
07.2016 - 07.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing service quality.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Assisted in maintaining cleanliness and organization of dining area to uphold restaurant standards.
Hotel and Restaurant Management Instructor
Asian Development Foundation College
Tacloban City, Philippines
06.2014 - 03.2016
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Teaches HRM Students both theoretical topics and hands-on aspects about the hotel industry
- Demonstrate basic skills about food and beverage aspects.
- Demonstrate on how to become a hospitable one, especially in dealing with guests.
- Gives off real life situations on what are the possible things that usually happen in the hotel and lets them find their ways to solve problems when it occurs.
Hotel Intern
La Rica Hotel
Tacloban City, Philippines
05.2013 - 04.2014
- Trained in all the areas in the hotel from the FOH and BOH.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Conducted regular inventory checks of supplies and linens to maintain optimal stock levels.
- Assisted with event planning, ensuring successful execution of meetings and conferences.
Education
Bachelor of Science - Hotel And Restaurant Management
Asian Development Foundation College
Philippines05.2014
Skills
- Guest Relations Management
- Customer service
- Verbal and written communication
- Attention to detail
Certification
- Texas Alcoholic Beverage Commission Seller Training Certification - Expires: 12/05/2027
- Learn2Serve Texas Food Handler Training Program- Expires: 10/16/2028
Timeline
Food and Beverage Server
Olive Garden
10.2023 - Current
Unemployed Due to Overseas Assignment
Not Applicable
09.2020 - 10.2023
Food and Beverage Management Trainee
Palmetto Dunes Oceanfront Resort
03.2019 - 03.2020
Food and Beverage Server/ Supervisor
Hotel XyZ
07.2016 - 07.2017
Hotel and Restaurant Management Instructor
Asian Development Foundation College
06.2014 - 03.2016
Hotel Intern
La Rica Hotel
05.2013 - 04.2014
Bachelor of Science - Hotel And Restaurant Management
Asian Development Foundation College