Ikea Abron
St Louis MO,MO
Summary
Experienced individual adept at collecting and delivering letters and packages. Skilled in sorting items, interacting with people, and prioritizing tasks. Maintains mail security through meticulous organization and thorough surroundings checks. Recognized for maintaining a positive and professional demeanor.
Overview
13
13
years of professional experience
Work History
Carrier
Amazon
Saint Louis, MO
11.2022 - Current
- Oversaw inventory by monitoring items loaded and unloaded per trip.
- Arranged cargo securely on truck beds.
- Confirmed receipt by scanning labels on letters and parcels.
- Coordinated timely deliveries across designated routes, ensuring adherence to schedules and customer satisfaction.
- Implemented efficient route planning strategies, optimizing travel times and reducing operational costs.
Patient Care Advocate
Express Scripts
St Louis, MO
02.2018 - 11.2022
- Effectively resolved patient concerns and complaints, employing strong comm
- Educated patients and their families on available resources, support groups, and community services, enhancing their access to vital healthcare and social support networks.
- Maintained accurate and confidential patient records, documenting interactions, progress, and outcomes to facilitate continuity of care and ensure compliance with regulatory requirements.
- Facilitated communication and coordination among multidisciplinary healthcare teams, including physicians, nurses, social workers, and case managers, to optimize patient care and outcomes.
- Stayed updated on healthcare policies, regulations, and insurance procedures to provide accurate information and guidance to patients regarding coverage, financial assistance, and reimbursement.
- Participated in staff training and development programs, sharing expertise and best practices to enhance the patient advocacy services provided by the organization.
- Collaborated with healthcare teams to ensure effective care transitions for patients, facilitating communication and coordination between different healthcare settings and providers.
- Assisted patients in understanding and navigating the billing and insurance process, advocating for fair and accurate billing practices, and helping patients resolve any billing discrepancies or insurance denials.
- Provided guidance and support to patients in making difficult healthcare decisions, including end-of-life care choices, and ensured their wishes and preferences were respected.
Unit Sectary
SSM Health Cardinal Glennon Chimdrens Hospital
St Louis MO
01.2013 - 01.2018
- Managed electronic medical records (EMR)
- system, entering and retrieving patient information accurately and efficiently.
- Assisted in coordinating and scheduling diagnostic tests, surgeries, and other procedures for pediatric patients, ensuring proper documentation and communication with relevant departments.
- Prepared and maintained patient charts, ensuring all necessary documents, forms, and test results were appropriately filed and readily accessible.
- Managed and maintained patient records, ensuring accuracy, confidentiality, and compliance with hospital policies and regulatory requirements.
- Coordinated and facilitated effective communication between healthcare professionals, patients, and their families, serving as a central point of contact for information and inquiries.
- Scheduled appointments, procedures, and consultations, optimizing the utilization of resources and minimizing wait times for patients.
- Assisted in the admission and discharge process, including verifying patient demographics, insurance information, and coordinating necessary paperwork.
- Collaborated with nursing staff and interdisciplinary teams to ensure smooth and efficient operations of the unit, fostering a cohesive and supportive work environment.
- Maintained inventory and supplies for the unit, monitoring stock levels, and placing orders to ensure adequate availability of essential materials.
- Transcribed physician orders accurately and promptly, facilitating timely implementation of patient care plans.
- Managed phone calls and inquiries, providing excellent customer service to patients, families, and visitors, and directing them to the appropriate resources.
- Assisted in maintaining a safe and welcoming environment for pediatric patients, ensuring compliance with infection control protocols and safety guidelines.
- Participated in staff meetings and training sessions, staying informed about hospital policies, procedures, and updates in pediatric healthcare practices.
Customer Service Representative
Winding River Research LLC
Chesterfield, MO
07.2012 - 09.2014
- Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
- Managed a high volume of customer interactions, including phone calls, emails, and live chat, in a timely and professional manner.
- Demonstrated strong product knowledge to effectively assist customers with product inquiries, technical support, and troubleshooting.
- Documented customer interactions and maintained accurate records of inquiries, issues, and resolutions in the CRM system.
- Collaborated with cross-functional teams, including sales, marketing, and product development, to address customer needs and relay feedback for continuous improvement.
- Assisted with order processing, including taking orders, tracking shipments, and coordinating with the logistics team to ensure on-time delivery.
- Acted as a point of contact for customer complaints or escalations, ensuring prompt resolution and customer retention.
- Identified opportunities to upsell or cross-sell products and services, resulting in increased sales and revenue generation.
- Participated in ongoing training programs to stay up-to-date with product knowledge, customer service best practices, and company policies.
- Maintained a positive and professional demeanor in all customer interactions, fostering strong relationships and building customer loyalty.
Education
High School Diploma -
Forest Park Community College
St Louis, MO05.2019
Skills
- Remote Customer Service
- Communication
- Problem solving
- Multitasking
- Empathy
- Active Listening
- Patience
- Time Management
- Organization
- Computer Skills
- Adaptability
- Problem-Solving
- Teamwork
- Attention to detail
- Technical Proficiency
Microsoft Word - Microsoft Excel
- Conflict Resolution
- CRM Software
- Critical Thinking
- Policy And Procedure Adherence
- Email Management And Response
- Remote Ticketing Systems (Zendesk, Freshdesk etc)
- Customer Focused Attitude
Accomplishments
Winding River Research LLC
Achieved a customer satisfaction rating of 95% based on post-interaction surveys, demonstrating consistently high levels of customer service and problem resolution skills.
Timeline
Carrier
Amazon
11.2022 - Current
Patient Care Advocate
Express Scripts
02.2018 - 11.2022
Unit Sectary
SSM Health Cardinal Glennon Chimdrens Hospital
01.2013 - 01.2018
Customer Service Representative
Winding River Research LLC
07.2012 - 09.2014
High School Diploma -
Forest Park Community College