Summary
Overview
Work History
Education
Skills
Linkedin
Accomplishments
Work Availability
Work Preference
Software
Interests
Timeline

Lamar Thompson

San Tan Valley,AZ

Summary

Eager to expand my professional growth and skill set through a dynamic company that offers great opportunities and advancements.

Overview

9
9
years of professional experience

Work History

Engineer Technician/Hybrid IT Tech Support

Advancing Eyecare
05.2023 - Current
  • Perform routine maintenance and calibration of equipment
  • Diagnose and resolve technical issues in a timely manner
  • Collaborate with the engineering team to develop and implement new processes and procedures
  • Provided technical expertise during customer meetings to clarify requirements, address concerns, or propose alternative solutions when necessary.
  • Enhanced product quality with thorough testing procedures and detailed documentation.
  • Participated in root cause analysis investigations to identify issues contributing to equipment failures or process inefficiencies promptly.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.

Remote Sales Engineer/IT Tech Support

Carl Zeiss Industrial Metrology
12.2021 - 05.2024
  • Perform a strong and efficient ability to learn a skill on CMM's utilizing mechanical/electronic aptitude
  • Focused on installation and servicing custom equipment
  • Interact with customers and cross functional service groups regarding support and launch Zeiss products into the field
  • Assist the R&D team in projects realization, as well as engineering work in relation to design, build, and new system testing
  • Establish and manage new accounts utilizing our sales process from initial contact through
  • Utilize sales enablement tools to identify and engage potential customers
  • Managed technical integration, systems engineering program management, customer support and program management.

Certified Alcon Lasik Surgical Technician/Remote Surgical Coordinator

Swagel Wooten Eye Institute
10.2015 - 12.2021
  • Perform Visual acuity measurements, and refractometry on patients
  • Perform Manual tonometry, manual keratometry, and lensometry
  • Conduct Manual/Auto Ascans on cataract patients
  • Perform Lasik treatment using Alcon Femto and WaveLight Excimer laser treatment on patients
  • Coordinates bookings daily with the Operating Room and effectively works with surgery staff and physician to resolve scheduling discrepancies
  • Check eligibility online, through e-eligibility, or by calling insurance company
  • Collaborates with the Scheduling Coordinator in running the daily schedule
  • Demonstrated commitment to patient advocacy by actively participating in interdisciplinary care team meetings, discussing patients'' progress and recommending appropriate interventions.

Education

Diploma - Computer Engineering

Glasgow high school
06.2003

Skills

  • SAP
  • Citrix
  • Salesforce
  • Zeiss Calypso
  • Microsoft Suite
  • Sales
  • Customer Relations
  • Opthalmology
  • Heathcare
  • Remote Customer Service
  • Remote Tech Support
  • Remote Software Product Knowledge
  • Surgical Technician
  • Oracle
  • Technical expertise
  • Customer support
  • Hardware installation
  • System testing
  • Software programming
  • Electrical systems
  • Troubleshooting
  • Equipment inspection
  • Technical specifications
  • Quality control
  • Precision measuring tools
  • Equipment calibration
  • Program support
  • Testing
  • Multitasking

Linkedin

https://www.linkedin.com/in/lamar-thompson-6b0015113

Accomplishments

  • Alcon Wavelight Femtosecond (PER2) Certification
  • Alcon Wavelight Excimer (PER2) Certification
  • Opthalmic Technician Patient care awards
  • BLS Certification
  • Forklift Certification
  • Customer Services Awards

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCompany Culture

Software

SAP

Citrix

Oracle

Microsoft suite

Zeiss Calypso

Salesforce

Interests

Remote

Engineering

Sales

Healthcare

IT tech support

Customer relations

Customer service

Timeline

Engineer Technician/Hybrid IT Tech Support - Advancing Eyecare
05.2023 - Current
Remote Sales Engineer/IT Tech Support - Carl Zeiss Industrial Metrology
12.2021 - 05.2024
Certified Alcon Lasik Surgical Technician/Remote Surgical Coordinator - Swagel Wooten Eye Institute
10.2015 - 12.2021
Glasgow high school - Diploma, Computer Engineering

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Lamar Thompson