Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerri Abney

Grand Blanc,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience

Work History

Fulfillment/Customer Service Representative

JCPenney
11.2012 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Head Teller

Financial Plus Credit Union Of Michigan
02.1996 - 01.2005
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Identified potential needs through observation, questioning and listening.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided customers with appropriate literature on banking products and services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Introduced customers to other bank team members to help meet financial needs.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.

Customer Service Cashier

Meijer
06.1987 - 08.1999
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Sold lottery tickets and fish and game licenses.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

Education

High School Diploma -

Atherton High School Burton,MI
Burton, MI
06.1987

Skills

  • Active Listening
  • Credit Card Payment Processing
  • Order Fulfillment
  • Customer Relations
  • Retail Sales Customer Service
  • Order Processing
  • Typing Proficiency
  • Time Management
  • Managing Multiple Tasks
  • Multi-Line Telephone Operation
  • Process Transactions
  • Stockroom Procedures
  • Refund Processing

Timeline

Fulfillment/Customer Service Representative

JCPenney
11.2012 - Current

Head Teller

Financial Plus Credit Union Of Michigan
02.1996 - 01.2005

Customer Service Cashier

Meijer
06.1987 - 08.1999

High School Diploma -

Atherton High School Burton,MI

Similar Profiles

CREATE PROFILE
Gerri Abney