Gerri Knight

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Established long-term customer relationships to enhance
• client loyalty and satisfaction.
• Work on mostly hyper-focus accounts:
• Ikea, Kimberly Clark, P&G, Home Depot, Lowes...etc. I have had the opportunity to handle many accounts.

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Also cross trained in many areas.

Accomplishments

Customer Interface

Greeted customers upon entrance. Handled all cash and credit transactions. Assisted customers with gas and propane services, as well as any other services they needed.

Work Experience

Elliot Market

CSA July 2009 - July 2014

Performed store opening duties, including counting cash drawers, and safe. Checked all equipment to make sure everything was functioning correctly. Replenished merchandise on shelves from stock room. Stocked and rotated inventory regularly. Responsible for ringing up customers in a timely manner, and guaranteeing a high level of customer service. Prevented store losses using awareness and attention to detail and integrity. Trained all new employee hires. Reconciled daily paperwork and deposits when needed by manager.

I maintained accounts receivables documentation both electronically and on paper. Processed bank reconciliations and financial reports to verify practice of due diligence. Researched and resolved collations and billing disputes with tact and efficiency. Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Verified that information in the computer system was accurate and up to date.

Created and processed all data for loads being transported. Reviewed new customer orders and requests and manually entered data into a centralized database. Manually created shipments, assigned carriers and then dispatched shipments. Acted as liaison between logistics, carriers and customers. Monitored shipments for on time service.