Tiffany Michael
Lewis Center,OH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Weekend Account Manager
Entourage Freight Solutions
06.2024 - Current
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Support Representative
Amazon
09.2022 - 12.2022
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Robotics Specialist
Cobalt Robotics
05.2021 - 06.2022
- Maintained all laboratory robotics.
- Assisted leadership in preparation and use of advanced robotics.
- Evaluated proposed and existing robotics systems to check quality and safety controls.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales Support Agent
Everise
07.2019 - 04.2020
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Documented customer complaints and completed corrective action requests.
Education
Bachelor of Science - Health Sciences
University of The People
Pasadena, CA06.2024
High School Diploma -
Rutherford B Hayes High School
Delaware, OH05.2015
Technical Diploma - Information Technology
Delaware Area Career Center
Delaware, OH05.2015
Skills
- Account Management
- Revenue Generation
- Account Servicing
- Project Management
- Customer Service
- Account development
- Data Analytics
- Client Relationship Building
Timeline
Weekend Account Manager
Entourage Freight Solutions
06.2024 - Current
Customer Support Representative
Amazon
09.2022 - 12.2022
Robotics Specialist
Cobalt Robotics
05.2021 - 06.2022
Sales Support Agent
Everise
07.2019 - 04.2020
Bachelor of Science - Health Sciences
University of The People
High School Diploma -
Rutherford B Hayes High School
Technical Diploma - Information Technology
Delaware Area Career Center
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