GERRIAH PIGGEE
Frisco,TX
Summary
Absence management professional known for maintaining high standards and delivering results. Adept at managing employee absences, ensuring policy compliance, and enhancing workplace efficiency. Focused on team collaboration and adapting to changing needs. Key strengths include communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Absence Management Specialist
New York Life Insurance Group
03.2020 - Current
- Manage end-to-end leave administration for over 10 clients with more than 500 employees across multiple states, ensuring compliance with federal, state, and company policies.
- Supported compliance efforts during internal audits and handled sensitive employee data with discretion.
- Serve as the primary point of contact for employees and managers regarding FMLA, ADA, military leave, and personal leave.
- Maintain and audit records in HRIS and case management systems, ensuring accuracy and timely updates.
- Acted as liaison between HR business partners and other stakeholders for ADA accommodation recommendations.
- Communicated clearly and persuasively both verbally and in writing with clients and colleagues.
- Reduced absenteeism rates with comprehensive policy enforcement and continuous monitoring.
Senior Claim Representative
United Health Group
01.2017 - 03.2020
- Maintained up-to-date records of all claim activities in accordance with company standards.
- Ensures accuracy of financial information related to payments made on behalf of clients.
- Created detailed training materials for use by new employees during onboarding.
- Provided expert advice on complex policy provisions to internal staff members.
- Established clear communication channels between all relevant parties involved in the claims process.
- Collaborated with legal and medical professionals to gather necessary information for claim assessments.
- Managed a team of 10+ Claims Representatives by providing guidance, training, and feedback.
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
Customer Service Representative
ACE Cash Express Inc.
08.2016 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Doctor of Comparative Law - Civil Justice-Law Enforcement
University of Dallas
Irving, TX07.2025
Diploma - undefined
Desoto High School
Desoto, TX06.2016
Skills
- Leave of Absence Administration (FMLA, ADA)
- Workers’ Compensation Coordination
- Excellent interpersonal and communication skills
- Accommodation Processes (ADA Interactive Process)
- Documentation & record-Keeping
- Multi-State & Federal Compliance
- HRIS/Case management Systems
- Training and Policy Interpretation
- Continuous improvement mindset
- HR policies
- Regulatory compliance awareness
- Conflict resolution techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Workday Leave & Absence Management
- Certificate in Leave Management / ADA Compliance
Languages
English
Full Professional
Timeline
Absence Management Specialist
New York Life Insurance Group
03.2020 - Current
Senior Claim Representative
United Health Group
01.2017 - 03.2020
Customer Service Representative
ACE Cash Express Inc.
08.2016 - 01.2017
Diploma - undefined
Desoto High School
Doctor of Comparative Law - Civil Justice-Law Enforcement
University of Dallas
Similar Profiles
Sheena A. SmithSheena A. Smith
Financial Services Professional at New York Life Securities/ New York Life InsuranceFinancial Services Professional at New York Life Securities/ New York Life Insurance
Rajeev SharmaRajeev Sharma
In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.
TULSI PATELTULSI PATEL
Account Associate at New York Life Insurance CompanyAccount Associate at New York Life Insurance Company
Tammy EilandTammy Eiland
Caregiver/Care Companion at In Home Support ServicesCaregiver/Care Companion at In Home Support Services
Rozelle FredrickRozelle Fredrick
Landscaper at Hatchett LandscapingLandscaper at Hatchett Landscaping