Gerri Thomas
Perris,CA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RN New Grad Residency
Kaiser Permanente
10.2023 - Current
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Organized and managed care of patients undergoing various therapies and procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Medical Claims Adjustor III
Elevance Health (Formerly BlueCross of California)
11.2008 - Current
- In accordance with claims policies and procedures, you are in charge of keying, processing, and/or amending health claims
- Take part in workflow projects for claims
- Responds to written and telephone inquiries and takes action to help callers who are having trouble understanding benefits, policies and procedures, provider contracts, or the claims adjudication process
- Within the bounds of the rules, adjusts, voids, and reopens claims online to ensure correct adjudication.
Customer Service Representative II
BlueCross of California
10.2003 - 11.2008
- Identifies issues and offers data or solutions
- Uses a PC/image station to collect information, records information, activities, and database modifications
- Fully records research findings for precise tracking and analysis
- Establishes and maintains good customer relationships and works in tandem with multiple company departments to make sure that client requests and inquiries are dealt with responsibly and promptly
- Conducts data analysis and research to address operational problems and customer service concerns
- Delivers requested information to internal and external clients.
Education
Bachelor of Science in Nursing -
West Coast University
Ontario, CA06.2023
Skills
- Wound care specialist
- Diabetes management
- Emotional awareness
- Managing deadlines
- Medication Administration
- Patient Care Assessment
- Care Plan Development
Certification
- Basic Life Support (BLS), 01/2024
- Advanced Cardiovascular Life Support (ACLS), 01/2025
- EKG and Pharmacology
- Registered Nurse CA License # 95341214, 07/2025
Clinical Rotations
- Preceptorship, Riverside University Health System, 136
- Critical Care, Riverside University Health System, 136
- Public Health, Perris Unified School District, 91
- PEDS, San Bernardino Community, 68.5
- OB, Riverside University Health System, 68.5
- Med Surg II, Kindred Hospital Perris, 136
- Mental Health, Canyon Ridge Hospital, 91
- Med Surg I, Telehealth, 136
- Fundamentals, Arlington Gardens, 91
Personal Information
Title: BSN, RN
References
- Yiang, Chao RN, REGISTERED NURSE III, Riverside University Health System, Y.Chao@ruhealth.org, 951-368-8104
- Leticia, Esau, MSN, BA, RN, PHN, Lead Public Health Instructor, West Coast University, Lsaldana@westcoastuniversity.edu, 909-467-6100
- Juanitta, Burgess, Digital Ops Manager, Elevance Health, Juanitta.Burgess@Anthem.com, 805-210-9015
Timeline
RN New Grad Residency
Kaiser Permanente
10.2023 - Current
Medical Claims Adjustor III
Elevance Health (Formerly BlueCross of California)
11.2008 - Current
Customer Service Representative II
BlueCross of California
10.2003 - 11.2008
Bachelor of Science in Nursing -
West Coast University
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Yasmine GutierrezYasmine Gutierrez
Equipment Operator at IherbEquipment Operator at Iherb