John Huggett
Sacramento,CA
Summary
Innovative Network Technician dedicated to advancing data acquisition and warehousing protocols to streamline business operations. Consistently developing new lifecycle management policies. Keen to revolutionize information systems and business intelligence architectures to exploit every byte of available digital assets.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Database Architects
TEK One Solutions
Sacramento, CA
12.2023 - Current
- As an IT Server Technician, I was integral to ensuring smooth setup of hired organization's server systems
- Responsibilities included installing servers, managing data archives, and transitioning to new systems
- Configured servers within networks, performed upgrades, and troubleshooted network and server issues as they arose
- The database installation required more than 1,300 different cabinets with technology to integrate into the system and several thousand more connections.
- My scope varied, from managing installation of data centers to overseeing extensive production of server arrays in data centers for large enterprises or tech firms
- As a proactive problem-solver with a passion for technology, this role was a perfect fit for me.
Information Technology Specialist
TaxAudit
Folsom, CA
02.2022 - 10.2023
- As an IT Helpdesk Technician, I took on a range of responsibilities to ensure smooth operation of TaxAudit's IT systems and service more than 400 employees with different computer networks and ISPs.
- My duties included providing front line support to end-users, offering technical assistance, and troubleshooting and resolving hardware, software, network, and email issues.
- I was responsible for installing and configuring computer systems in a physical and virtual environment, conducting regular maintenance, and ensuring software applications are up-to-date.
- Trained new team members and maintained documentation for troubleshooting for future candidates in the company looking to develop their skills.
- Contributed to the overall efficiency and functionality of the organization's IT infrastructure by enhancing system performance by implementing and maintaining hardware and software upgrades.
Information Technology Specialist
Digital Dental Solutions
Orangevale, CA
05.2021 - 11.2021
- These programs included Windows XP-Windows 10 devices to edit registry and maintain working programs that include Practice Management software, Microsoft Office 2010 and later, and Windows Server
- My responsibilities included installing and configuring computer hardware and software as well as being a primary point of contact for IT support for 500+ dental and construction businesses within the Greater Sacramento Area and Beyond.
- Used ticketing systems to manage and process support actions and requests
- Streamlined IT processes for increased efficiency through the development of automated solutions
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices
Security System Installer
TEKsystems
Sacramento, CA
09.2020 - 03.2021
- Install, maintain, or repair security systems, alarm devices, security cameras, and related equipment, following blueprints of electrical layouts and building plans
- Test backup batteries, keypad programming, video motion detection, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques
- Increased repeat business by building strong relationships with clients through exceptional service delivery
- Streamlined communication among team members, resulting in improved collaboration and increased productivity on the job site
Education
Associate's degree - Business Administration
Sacramento City College
Sacramento, CA 06.2017 - 05.2020
Skills
Technical Standards
Network Administration
Active Directory
Technical Support
System Administration
WAN
DNS
VoIP
Troubleshooting
Network Infrastructure
Disaster Recovery
Network Support
Forklift Operator
Technical Standards
Backup and recovery
Certification
Forklift Certification
Assessments
- Basic computer skills, Proficient, 03/01/24, Performing basic computer operations and troubleshooting common problems
- Attention to detail, Proficient, 03/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 05/01/20, Identifying and resolving common customer issues
- Business math, Proficient, 05/01/20, Using basic math to solve problems in a business context.
- Forklift safety, Proficient, 05/01/20, Best practices and safety hazards in forklift operation
- Technical support, Proficient, 11/01/23, Performing software, hardware, and network operations
- Office manager, Proficient, 05/01/20, Scheduling and budgeting
- Technical support, Proficient, 11/01/21, Performing software, hardware, and network operations
Military Service
Army, E-4 (Specialist), 09/01/12, 09/01/16, Cable systems installer/maintainer - primarily responsible for the maintenance of cable/wire communications systems, communication security devices and other associated equipment. This equipment needs to consistently work in order for the Army to direct the movement of its troops. Network Administrator - responsible for maintaining computer infrastructures with emphasis on networking. Responsibilities were maintaining on-site servers, software-network interactions, and network integrity/security., Army Achievement Award, Joint Service Commendation Medal, Global War on Terrorism, Army Service Ribbon, Army Good Conduct Medal
Timeline
Database Architects
TEK One Solutions
12.2023 - Current
Information Technology Specialist
TaxAudit
02.2022 - 10.2023
Information Technology Specialist
Digital Dental Solutions
05.2021 - 11.2021
Security System Installer
TEKsystems
09.2020 - 03.2021
Associate's degree - Business Administration
Sacramento City College
06.2017 - 05.2020