Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Gerson Contreras

Grand Prairie,TX

Summary

Dynamic and adaptive professional with a strong background in customer service and healthcare, including a pivotal role at 7Brew. Excels in menu memorization and exceptional customer service, showcasing leadership and the ability to thrive in fast-paced environments. Proven track record in team collaboration and a passion for the medical field, with effective communication skills in both Spanish and English. A quick learner who maintains a friendly demeanor and demonstrates quick problem-solving abilities in various settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist

Baylor Scott & White Medical Center
Garland, TX
01.2025 - Current

Executed lab draws using butterfly needles, straight needles, and syringes for complex cases.

Conducted patient draws in private settings to enhance comfort and mobility.

Monitored patients for dizziness or queasiness to provide timely support and care.

  • Adhered to HIPAA guidelines to maintain patient privacy.
  • Processed samples accurately and efficiently for laboratory testing.
  • Performed quality control measures and managed specimen packaging for proper dispatch.

Coordinated specimen transport in the lab based on temperature and special requirements.

Barista

7Brew
Grand Prairie, TX
08.2023 - Current

This is my first job as a barista, but I enjoy it. Apart from being a super fun place to work, my co-workers and management make it 100% better. Some of the things and specialties performed at this job are listed below.

  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Participated in company events and committed to my roles, especially for smaller children but also adults.
  • Had to learn how to handle angry or awkward interactions with customers.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Account Executive Intern

Metroplex Capital Advisors & Assoiciates
Irving, TX
09.2022 - Current

Although it is only part-time, I help with customer service and with more things listed below.

  • Prepared presentations on products and services to potential clients.
  • Coordinated with internal departments such as finance, operations, and legal to ensure a smooth onboarding process for new clients.
  • Assisted account managers in managing key accounts by providing administrative support.
  • Organized events such as webinars, seminars, and trade shows to promote products or services.

Phlebotomy Student

National Healthcareer Association, NHA
Euless, TX
08.2024 - 10.2024

I easily got along with the other students and professors during this class. It was effortless to understand since I had previously taken Phlebotomy in high school, as well as with my teacher, Mrs. Wilson. My new professor, Mrs. Quan was super supportive and helpful during the 8-9 week course.

  • Performed venipunctures on patients of all ages.
  • Maintained patient records and documentation accurately.
  • Followed safety procedures when handling blood samples.
  • Maintained cleanliness standards in the lab by sterilizing equipment regularly.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.

Apart from learning all of the steps for phlebotomy sticks, we also learned how to insert IVs. Although it was in plastic arms, it helped us get a basis on how to complete and know how to complete such a task.

Blood Drive Volunteer

Irving High School
Irving, TX
12.2022 - 01.2023

Being a part of this event was really cool at that point in my senior year because it gave me first-hand experience with people outside of my peers. It also cemented my idea that I did want to pursue my studies in the medical field. Some of the things I did are listed below.

  • Organized blood drive events and recruited volunteers.
  • Promoted the blood drive activities to the public through various media outlets.
  • Conducted interviews with donors to ensure they were eligible for donation.
  • The teacher had me take patients to their seats and helped prep them
  • I donated blood that day and stayed around to help with the cleanup process.
  • Adhered strictly to all safety protocols while handling sensitive materials like blood bags or vials.

Education

High School Diploma -

Irving Highschool
Irving, TX
06-2023

Some College (No Degree) - Nursing

The University of Texas At Arlington
Arlington, TX

Skills

  • Menu Memorization
  • Ordering Procedures
  • POS Systems
  • Soft selling
  • Cash Handling
  • FLUENT IN Spanish, & English
  • Speedy and efficient
  • New Hire Training
  • Exceptional customer service
  • Team Player
  • Friendly and outgoing
  • Adaptive and creative
  • Positive and professional
  • Team Leadership
  • Excellent memory
  • Hospitality and accommodation
  • Opening and closing coordination
  • Venipuncture techniques
  • Patient monitoring
  • Specimen transport
  • Quality control

Affiliations

  • Soccer
  • Runner
  • Painting and drawing
  • Singing and playing multiple instruments.
  • Very much into modifying Cars

Accomplishments

  • Finished phlebotomy course in 8 weeks, passed the exam
  • All GT classes in High school
  • Made it to the 2nd round of playoffs in Soccer for high school
  • Passed the ACT

Certification

  • Certification #A7A8S2A3 NHA approved

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Elementary

References

References available upon request.

Timeline

Phlebotomist

Baylor Scott & White Medical Center
01.2025 - Current

Phlebotomy Student

National Healthcareer Association, NHA
08.2024 - 10.2024

Barista

7Brew
08.2023 - Current

Blood Drive Volunteer

Irving High School
12.2022 - 01.2023

Account Executive Intern

Metroplex Capital Advisors & Assoiciates
09.2022 - Current

High School Diploma -

Irving Highschool

Some College (No Degree) - Nursing

The University of Texas At Arlington